Client Services Manager

Job Description

Job Description

Credit Solutions of Lexington, KY is hiring a full-time Client Services Manager to oversee our client services team and provide high-level administrative support.

This management position earns a competitive salary , depending on experience. We also offer excellent benefits , including medical, dental, vision, paid time off (PTO), company-paid life insurance, a 401(k) plan, and options for remote or hybrid schedules . If this sounds like the right customer service opportunity in healthcare for you, apply today!

ABOUT CREDIT SOLUTIONS

Founded in 2003, Credit Solutions provides tailored Extended Business Office (EBO) Solutions as well as a full range of Bad Debt Recovery and Account Resolution service throughout the United States. With a pledge of excellence, we strive to allocate the best resources, giving our talented staff of professionals the best tools in order to achieve the best results for our clientele.

What employees say about Credit Solutions :

"What I've enjoyed most in working at Credit Solutions, aside from the wonderful team I work with, is I am learning to help someone else change or reevaluate their mindset to overcome their own personal and financial obstacles that otherwise may have remained in their way." - Alicia R.

At Credit Solutions, we believe that our employees are our most valuable asset. In fact, we attribute our success as a company based on our ability to recruit, hire, and maintain a positive and productive workforce. A happy employee is a productive employee and our benefits reflect how much we care. Additionally, we provide numerous employee appreciation activities and a referral bonus program. Join our dynamic team and find out why our employees voted us the "Best Call Centers to Work For in 2024"!

A DAY IN THE LIFE OF A CLIENT SERVICES MANAGER

As a Client Services Manager, you play a key role in providing a high level of customer service for both our healthcare and non-hospital clients. Your main responsibilities include handling information requests and performing various administrative functions such as preparing Excel reports and corresponding with clients. In addition, you help with the research, policy development, and implementation of all aspects of our healthcare company's clerical program in collaboration with management.

Using your expert organizational and leadership skills, you maintain all clerical employee schedules as well as create necessary spreadsheets and logs. At times, you follow up with clients about direct pay requests and settlement offers as well as answer questions and requests via email and phone. You recover client receivables and handle all past due invoices in a timely manner while upholding the highest standards of quality customer service.

To keep your employees up to date on their jobs, you design top-notch customer service training programs as well as promote a professional and compliant work culture. You routinely seek out new improvement ideas from your clients and staff to ensure your department is working smoothly and everyone is satisfied. Helping others and maintaining a sense of order is what you're good at, and this is why you are perfect in this administrative position in our healthcare company!

QUALIFICATIONS FOR A CLIENT SERVICES MANAGER

• College degree OR 5+ years of experience in a managerial role
• Experience in a management or leadership position
• Experience with building client relationships
• Familiarity with hospital software systems
• Proficiency with Microsoft Excel
• Excellent customer service skills

Experience working in the hospital business would be a plus but multiple factors will be taken into consideration. Do you have excellent verbal and written communication skills? Can you balance multiple tasks while demonstrating good time management? Do you have superb problem-solving abilities? Are you a highly organized individual? Can you maintain a positive and professional attitude? If so, you might just be perfect for this administrative position in healthcare!

READY TO JOIN OUR TEAM?

We understand your time is valuable, so we have a very quick and easy application process. If you feel that you have the right administrative skills for this customer service management job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!