Emergency Services Dispatcher - BIDMC (Full-time, 36 hours)

Ambulance Dispatch Coordinator

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.

Receives and assigns ambulance dispatch requests from within Beth Israel Deaconess Medical Center, Boston, to the appropriate ambulance service. Ensures efficient response to ambulance requests. Responsible for the safe transport of patients to their correct destination and the appropriate documentation of services. Facilitates and coordinates with appropriate teams. Maintains accurate records of all Ambulance traffic within the hospital. Utilization of telephone console, Motorola handsets for C-MED communications, and Motorola CDM series two-way radio system. Maximizes utilization of Beth Israel Deaconess Medical Center Ambulance Services and the ambulances assigned to Beth Israel Deaconess Medical Center from contracted providers. Familiarity with Massachusetts O.E.M.S. statewide ALS / BLS and ALS interfacility transfer treatment protocols. The schedule for this role may be 7 : 00 a.m. 7 : 00 p.m. or 11 : 00 a.m. 11 : 00 p.m., depending on business needs.

Primary Responsibilities :

• Answers the phone with Beth Israel Deaconess Medical Center greeting and dispatches ambulance services, prioritizing the needs of the requesting department.
• Answers the phone line using proper, professional radio etiquette and directs calls appropriately.
• Dispatches requests for Advanced Life Support / Basic Life Support and immediately dispatches available ALS / BLS units.
• Enters and tracks appropriate information in the computer system. Each call is logged on the daily log / Autocad system immediately after received from the computer.
• Utilizes GPS system to locate and dispatch the closest and most appropriate ambulance.
• Receives incoming ambulance requests and prioritizes calls from services / floors and assigns to the appropriate ambulance service.
• Clarifies instructions and coordinates services with requester.
• Ensures all Beth Israel Deaconess ambulances on duty and all vehicles subcontracted the hospital have appropriate assignments.
• Schedules transport of patients in a timely manner.
• Notifies departments of patient departure times.
• Reports issues, problems, etc., to supervisor / manager as needed.
• Assists in obtaining coverage for sick calls in the absence of supervisor / manager.
• Attends mandatory in-services as required by Beth Israel Deaconess Medical Center. Is courteous and professional at all times.

Required Qualifications :

Preferred Qualifications :

Competencies :

Social / Environmental Requirements : Work requires periods of close attention to work with out interruption. A concentrated effort of up to 4 hours without a break may be required.

Work requires constant response to changing circumstances and using new information to adjust the approach and to quickly respond to new needs.

No substantial exposure to adverse environmental conditions

Health Care Status : NHCW : No patient contact.

Sensory Requirements : Close work (paperwork, visual examination), Color vision / perception, Visual monotony, Visual clarity >

20 feet, Visual clarity

Physical Requirements : Sedentary work : Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally. This job requires constant sitting, keyboard use, endurance-working up to 3-4 hours without a break. Rarely there may be Fine Manipulation using both hands, Pushing / Pulling using both hands, Reaching-above shoulder height, Reaching-below shoulder height.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer / Veterans / Disabled