Driver - The Charleston Place

House Car Driver

The House Car Driver is a key ambassador of hospitality and luxury, responsible for providing safe, elegant, and personalized transportation services to guests of The Cooper Hotel. With a focus on discretion, local knowledge, and impeccable service etiquette, the House Car Driver enhances the overall guest experience by delivering seamless door-to-door service throughout Charleston and surrounding areas. This role reflects the standards of Forbes Travel Guide and the warm Southern charm expected from a world-class Charleston property.

Duties and Responsibilities :

• Transport guests safely and efficiently in the hotel's luxury house car to pre-approved destinations, including restaurants, shops, event venues, and nearby attractions.
• Open doors, assist with luggage, and provide an elegant and comfortable ride experience.
• Anticipate guest needs, offering bottled water, amenities, or insights into local landmarks and culture when appropriate.
• Deliver personalized service by remembering guest preferences, names, and return visits.
• Ensure the vehicle is meticulously clean, well-maintained, fueled, and stocked with amenities (e.g., water, mints, sanitizers, phone chargers).
• Conduct daily vehicle inspections and promptly report any maintenance or safety concerns to management.
• Adhere to all traffic laws, safety regulations, and internal protocols to guarantee a smooth and professional ride.
• Engage guests with warmth, respect, and professionalism, always maintaining a high level of discretion and confidentiality.
• Handle VIPs, celebrities, and high-profile guests with the utmost care and confidentiality.
• Provide accurate information about the hotel's offerings, Charleston's attractions, and assist with recommendations when requested.
• Work closely with the Concierge, Front Desk, Valet, and Bell teams to ensure timely pickups and drop-offs.
• Maintain accurate logs of transportation requests, routes, and timeframes to support scheduling and service tracking.
• Manage multiple transport requests during high-demand periods, prioritizing efficiently while preserving service quality.
• Ensure all guests are securely seated and seat belts are used when required.
• Be familiar with emergency procedures in case of breakdown, accident, or inclement weather.
• Remain calm and composed under pressure, demonstrating professionalism in all scenarios.

Required Skills & Experience :

Physical Requirements :

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job :