Specialist, Rx Call Center

Rx Call Center Specialist

With direct supervision from a supervisor, the Rx Call Center Specialist provides support and assistance to retail, manufacturing and wholesale clients, as well as Third Party logistics or other organizations regarding their pharmaceutical returns. The incumbent must be detailed-oriented, organized, empathetic, remain calm under pressure and be a creative problem solver. This hybrid position requires the associate to work from the downtown Winton-Salem office 4 days a week.

Primary Accountabilities :

• Responsible for professionally answering a large volume of incoming client calls and responding with accurate information
• Create Salesforce cases for all calls and document thoroughly updates and resolutions
• Identify client needs, clarify information, research every issue and provide solutions or alternatives
• De-escalate any calls from dissatisfied clients
• Assist in guiding clients through our web applications and assist in troubleshooting when needed
• Create access for our web applications
• Identify and escalate priority issues to management
• Route callers to the appropriate resource

Additional Responsibilities :

Required Qualifications :

Physical Demands :

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Individual Competencies :

As an Inmar Associate, you :

Benefits :

Please note that eligibility for some benefits may depend on your job classification and length of employment. Benefits are subject to change and may be governed by specific plan or program terms.

We are an Equal Opportunity Employer, including disability / vets. This position is not eligible for student visa sponsorship, including F-1 OPT or CPT. Candidates must have authorization to work in the U.S. without the need for employer sponsorship now or in the future.