Quality Assurance Supervisor of VAS

Quality Assurance Supervisor

This role is responsible for supervising the completion of and / or completing the Quality Assurance audits on relevant shifts at the DCC; Quality audits cover all Value-Added Services areas of the DCC. You will also be responsible for collating the outputs from the quality audits. You will lead by example and create an engaging, motivating environment with an open communication culture.

Responsibilities for This Role :

• Oversee completion of audits on all Value-Added Services areas of the DCC; this covers product, process, Operative, 5S and compliance (list is not exhaustive)
• Record and report audit outputs
• Support and drive the DCC QMS Processes as they relate to VAS
• Produce regular QMS KPI reports, chair QMS KPI meetings and on actions to improve performance against them.
• Work with the Operations Teams to continuously improve performance against the QMS KPIS
• Feedback audit outputs to manager and stakeholders
• Support Quality Assurance Manager in deliverables
• Facilitate / Enforce RIOS / R2 Requirements
• Manage the output and performance of Quality Assurance Auditors on relevant shift.
• Recruitment, training, coaching, and ongoing development of Quality Assurance Auditors / Inspectors.
• Performance manage direct reports, providing coaching and timely feedback to drive high performance standards and address any capability gaps.
• Put forward and lead on new ideas to develop audits and create reports where required.
• Support in the root cause analysis of customer-impacting issues.
• Bring new ideas to the table that enhance our IMS.
• Ability to communicate clearly and work collaboratively as a wider team, both with other operatives and all managers.
• To demonstrate accountability and ownership
• Ensure Health and Safety policies are always followed.
• Continuously develop your knowledge and capability by utilizing the resources and tools available

Requirements Needed for This Role :

Additional Requirements :

Pay Range : $54,900.00 - $92,000.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is : 08 / 15 / 2025 If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

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Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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