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Security Consumer Support Specialist

Security Consumer Support Specialist

Corewell HealthRockford, MI, US
26 days ago
Job type
  • Full-time
Job description

Security Services Officer / Patient Services Representative

With a direct focus on offering exceptional hospitality, provides dynamic customer service working in a "dual" security services officer / patient services representative role serving as a facility welcome space ambassador. Supports the organization's modernized patient registration strategy by promoting increased self-serve, patient registration electronic check-in device utilization while providing routine and on-demand security services.

Essential Functions

  • Performs best in class customer service, while maintain highly visible waiting room coordination to deter violations of hospital policies and criminal acts
  • Acts as agent to support and encourage self-service model of patient registration
  • Documents information on incident reports and other required documents in a thorough, factual and timely manner
  • Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance
  • Provides access control for secured areas
  • Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team
  • Manages verbal / physical conflicts using verbal de-escalation, physical presence, restraint techniques or other appropriate legal force options
  • Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities
  • Completes required ongoing training and education, including department specific requirements. Maintains required licensure and certifications
  • Serves as a concierge - greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co-payments
  • Performs patient registration and check-in : confirms patient demographic and insurance information; assists patients with kiosk registration

Qualifications

Required

  • High School Diploma or equivalent experience
  • At least 21 years of age with valid Michigan driver license
  • LIC-Driver's License - STATE_MI State of Michigan Upon Hire
  • CRT-First Aid - AHA American Heart Association 180 Days
  • Preferred

  • Associate's Degree or equivalent Public Administration, Business, or Criminal Justice
  • Vocational / Technical One year certificate from college or technical school
  • 2 years of relevant experience customer service, law enforcement or military, or any other related
  • About Corewell Health

    As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

    How Corewell Health Cares For You

    Comprehensive benefits package to meet your financial, health, and work / life balance goals.

    On-demand pay program powered by Payactiv

    Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

    Optional identity theft protection, home and auto insurance, pet insurance

    Traditional and Roth retirement options with service contribution and match savings

    Eligibility for benefits is determined by employment type and status

    Primary Location

    SITE - ICC Rockford - 8501 Meadow Creek - Rockford

    Department Name

    Security Consumer Support - West

    Employment Type

    Full time

    Shift

    Day (United States of America)

    Weekly Scheduled Hours

    40

    Hours of Work

    9 : 30 a.m. - 5 : 30 p.m.

    Days Worked

    Monday - Friday

    Weekend Frequency

    N / A

    CURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

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    Security Support Specialist • Rockford, MI, US