Client Experience Specialist (100%Remote Chicago Area Preferred)

Client Experience Specialist (100% Remote Chicago Area Preferred)

Do you thrive on creating positive experiences and solving problems for others?

We're hiring a Client Experience Coordinator to support our franchise owners by building strong relationships, coordinating with internal teams, and helping deliver solutions that make an impact.

About the Role

We're looking for a Client Experience Specialist who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed. In this role, you'll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations.

Some days you'll be connecting with franchise owners, understanding their needs, and coordinating support. Other days you'll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. You'll never be expected to know it all, you'll always have expert teammates to lean on, but over time, you'll grow your expertise so you can guide franchisees directly with confidence.

This role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset.

What You'll Do :

Serve as a trusted point of contact for franchise owners, building strong relationships

Champion and coordinate requests with internal marketing, training, and operations teams

Provide responsive, empathetic support and follow-through on client needs

Contribute to projects such as training programs, marketing reviews, and process improvements

Deepen your knowledge of our systems and processes to provide more direct guidance over time

What We're Looking For :

Friendly and empathetic with strong people and communication skills

Natural leader with a drive to grow professionally and personally

Quick learner, organized, and persistent in getting things done

3+ years of experience collaborating with cross-functional teams (marketing, training, or operations)

Why WIN

100% remote role (Chicago-area candidates preferred)

Collaborative, inclusive culture built on respect and growth

Health, dental, vision insurance + PTO + 401(k) match

Career development and advancement opportunities

A team that values working hard, having fun, and celebrating success together