Customer Experience Specialist
UniUni LogisticsCA, US7 days ago
Job type
- Full-time
- Remote
- Quick Apply
Job descriptionCustomer-centric mindset with strong problem-solving abilities. Exceptional cross-functional coordination, efficiently collaborating with sales, product, and tech teams. Thrives in fast-paced environments, executing multiple tasks with high efficiency. Proficient in Excel for data analysis to support operational decision-making. Fluent in Mandarin（Proficient in Chinese） (written & spoken). Valid U.S. work authorization (work visa / green card / citizenship required). U.S. driver’s license & willingness to travel frequently by car.
Deeply understand client business needs and provide premium support to key accounts, delivering prompt and accurate responses via phone / email for pre-sales inquiries, order tracking, and post-sales issues.
- Collect and consolidate product issues & client requirements, analyze data, and coordinate with cross-functional teams to drive problem resolution and process optimization.
- Efficiently handle complaints and claims with end-to-end case closure to enhance satisfaction levels, service quality, and positive feedback rates.
- Optimize user experience by refining CRM strategies and user engagement programs to strengthen brand loyalty.
Requirements
Strong multitasking & time management skills, excellent communication, and cross-department collaboration (experience in supply chain management / e-commerce logistics is a plus).
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Work mode includes hybrid and remote options
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Customer Experience Specialist • CA, US