Warehouse / Delivery Driver

Warehouseman

The Warehouseman's primary responsibility is to ensure that all incoming material is accurately counted, identified, documented, and stored; and to work with all company personnel to ensure quality customer service. Our delivery drivers are the face of our company and play the biggest role in customer service. Your role is to help customer satisfaction by communication and the ability to meet customers' needs / requests by delivering material accurately and on time to the best of your ability. Driver will represent the company in a highly professional, safe and cost-effective manner that complies with DOT and other applicable regulations. Customer Service is #1 Priority.

• Text or call all customers with ETA to their job site when leaving the stop before. Always text when material has been dropped with location of drop.
• Take pictures of your fully loaded truck before leaving in the am. Take complete pictures of all dropped material and pipe. Take pictures of the material and pipe for your next stop on the truck before you leave the previous stop. Take pictures of all pickups (POs and customer returns). Take pictures of all vendor returns.
• Maintain communication with company during deliveries to ensure any updated instructions are received. Communicate first thing in the am and throughout the day with customers and dispatch regarding any delivery time frame issues and ETAs.
• Document delivery, accuracy and receipt of orders by the customer according to company directives and report any discrepancies to company immediately.
• Increase customer satisfaction by being receptive to the customer's needs, collecting information, feedback on service and resolving complaints per company policy by communicating the information back to the company.
• Safely operate forklifts and other warehouse equipment as required, perform warehouse duties.
• Maintain a safe driving record, free of violations. Moving violations will be paid by the driver. Equipment violations will be paid by the company if / when previously documented on VIR and reported to dispatch / manager.

Same day deliveries / 2nd runs are a part of the job. In order to schedule, we expect the drivers to be ready to take a run when they return. If this is not possible on any given day, please inform dispatch first thing am.