Talent.com
Senior Manager, Contact Center Operations

Senior Manager, Contact Center Operations

VirtualVocationsAtlanta, Georgia, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Senior Manager, Contact Center Operations.

Key Responsibilities

Build and sustain a high-performance culture by setting goals and tracking agent performance

Develop agents through structured coaching and feedback while addressing underperformance

Oversee daily operations of sales and service teams, aligning strategic goals with agent-level plans

Required Qualifications

3+ years of experience managing a team of inbound contact center agents in a high-volume environment

Proven ability to manage through team leads and hold them accountable for performance

Experience using data to implement operational improvements

Track record of driving performance by managing inputs effectively

Comfort working across onshore and offshore teams in a tech-forward environment

Create a job alert for this search

Contact Center Manager • Atlanta, Georgia, United States

Related jobs
  • Promoted
Director Data Center Delivery

Director Data Center Delivery

Oracle DefunctAtlanta, GA, United States
Full-time
The Data Center Infrastructure Delivery team at Oracle Cloud Infrastructure is a dynamic group of professionals dedicated to delivering state-of-the-art data center facilities at scale and at pace....Show moreLast updated: 3 days ago
  • Promoted
Data Center Project Manager

Data Center Project Manager

RIT SolutionsAlpharetta, GA, US
Full-time
Entrepreneurial Opportunity In Data Centers.This is an entrepreneurial opportunity in one of the top markets in data centers to help fit out white space for data center REITs, colocation providers ...Show moreLast updated: 30+ days ago
  • Promoted
Director of Data Center Construction

Director of Data Center Construction

Oracle DefunctAtlanta, GA, United States
Full-time
As the Director of Data Center Construction you will be at the forefront of shaping the future of our data infrastructure. Your leadership will be pivotal in driving the strategic vision for our dat...Show moreLast updated: 3 days ago
  • Promoted
U-Haul Storage Center Manager

U-Haul Storage Center Manager

U-HaulAtlanta, GA, US
Full-time
U-Haul is looking for a responsible, motivated and thoughtful person to manage one of our moving and storage centers.As a Storage Center General Manager, you will be responsible for keeping your ce...Show moreLast updated: 30+ days ago
  • Promoted
Construction Manager - Data Centers

Construction Manager - Data Centers

Turner & TownsendAtlanta, GA, US
Full-time
From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational projects covering the full spectrum of cons...Show moreLast updated: 21 days ago
  • Promoted
  • New!
Director Data Center Operations - Critical Facilities

Director Data Center Operations - Critical Facilities

The Travelers Companies, Inc.Norcross, GA, United States
Full-time
Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV.Taking care of our customers, our communities and each other.By honoring this com...Show moreLast updated: 2 hours ago
  • Promoted
Distribution Center - Operations Manager

Distribution Center - Operations Manager

Home DepotMcdonough, GA, US
Full-time
With a career at The Home Depot, you can be yourself and also be part of something bigger.The DC Operations Manager is responsible for the success of assigned functions within a complex distributio...Show moreLast updated: 12 days ago
  • Promoted
Project Manager - Data Center Construction

Project Manager - Data Center Construction

Michael PageAtlanta, GA, US
Full-time
Our client is a Georgia-based, nation wide firm that specializes in the construction and management of mission critical data centers. They are dedicated to bringing the latest technology and innovat...Show moreLast updated: 30+ days ago
  • Promoted
DC OPERATIONS MANAGER - 2nd Shift

DC OPERATIONS MANAGER - 2nd Shift

Roses Discount StoresNewnan, GA, US
Full-time
DC Operations Manager - 2nd Shift.Job Category : Distribution Center.Requisition Number : DCOPE010480.Location : Newnan Distribution Center, 60 Herring Road, Newnan, GA 30265, USA.Organizational skill...Show moreLast updated: 30+ days ago
  • Promoted
Sr. Program Manager (Data Center Consolidation )

Sr. Program Manager (Data Center Consolidation )

StaffingAlpharetta, GA, US
Full-time
Data Center Site Closures Program Manager.Ensure predictable, consistent, and successful program(s) delivery of the data center site closures as defined in the P24 Initiative Scope.Develop and mana...Show moreLast updated: 30+ days ago
  • Promoted
Datacenter IT Operations Manager

Datacenter IT Operations Manager

MicrosoftAtlanta, GA, US
Full-time
Microsoft Datacenter It Operations Manager (ITOM).As a Microsoft Datacenter IT Operations Manager (ITOM), you lead and manage a team of individual contributors as well as overseeing data center sit...Show moreLast updated: 30+ days ago
  • Promoted
Client Services Senior Manager

Client Services Senior Manager

QuickboxAtlanta, GA, US
Full-time
Client Services Account Manager.The Client Services Account Manager (CSAM) will provide strategic client oversight with a mission to drive sustained long-term growth by building meaningful client r...Show moreLast updated: 1 day ago
  • Promoted
Senior Superintendent - Data Centers

Senior Superintendent - Data Centers

CyberCodersAtlanta, GA, United States
Full-time
Superintendent - Mission Critical.We are seeking an experienced Superintendent to oversee mission critical projects, specifically within data center construction and industrial environments.The ide...Show moreLast updated: 2 days ago
  • Promoted
Senior Manager, Client Solutions

Senior Manager, Client Solutions

RXOMarietta, GA, US
Full-time
Senior Manager, Client Solutions.RXO is a leading provider of transportation solutions.With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and co...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, CSS Contact Center Solutions

Senior Manager, CSS Contact Center Solutions

BCD TravelAtlanta, GA, United States
Full-time
Senior Manager, CSS Contact Center Solutions .Start your journey with BCD : Grow, connect, collaborate and celebrate with our global team. Senior Manager, CSS Contact Center Solutions Remote.Full tim...Show moreLast updated: 3 days ago
  • Promoted
Data Center & Dispatch Service Delivery Manager

Data Center & Dispatch Service Delivery Manager

CompucomAtlanta, GA, US
Full-time
The Service Delivery Manager owns the delivery relationship for one or more customers.They will be directly accountable for all Delivery services and Delivery cost to the Customer Executive.This in...Show moreLast updated: 7 days ago
  • Promoted
Project Manager - Data Center / Mission Critical

Project Manager - Data Center / Mission Critical

DPR ConstructionAtlanta, GA, US
Full-time
Data Center / Mission Critical Project Manager.DPR Construction is seeking a Data Center / Mission Critical Project Manager with a minimum of 5 years of commercial construction experience.This indi...Show moreLast updated: 7 days ago
  • Promoted
Center Operations Manager

Center Operations Manager

Stars and StrikesStone Mountain, GA, US
Full-time
Stars and Strikes Family Entertainment Center is seeking an experienced Operations Manager who is ready to be part of a high volume, fast-paced Entertainment Center. Our Operations Manager needs to ...Show moreLast updated: 30+ days ago
  • Promoted
Facilities Manager, Data Center Operations

Facilities Manager, Data Center Operations

GoogleAustell, GA, US
Full-time
Facilities Manager, Data Center Operations.The Data Center team designs and operates some of the most sophisticated electrical engineering, mechanical engineering and HVAC systems in the world.Faci...Show moreLast updated: 3 days ago
  • Promoted
Director of Cost Management - Data Centers

Director of Cost Management - Data Centers

Turner & TownsendAtlanta, GA, US
Full-time
Director Of Cost Management - Data Centers.From the inception of a project through to completion and beyond, Turner & Townsend help to deliver the outcomes that matter through transformational proj...Show moreLast updated: 29 days ago