Area Service Leader - HTM - Kansas City

Area Service Leader

The Area Service Leader role is responsible for implementing the service strategy for a specific site or local geographic area. This role will drive the achievement of all operational and commercial business objectives through leading and coaching a mix of technical teams. This role will partner with the Market Service Director in the market as well as the local commercial account community and other peer management staff for the area in executing on business growth and driving customer satisfaction with our customers. This role will serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for. This role is key in developing strong relationships both internally and externally to improve outcomes for customers as well as market share, and profitability. This is primarily a remote position in or around Kansas City. Therefore, the candidate needs to live or be willing to relocate to this and / or surrounding areas.

GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Essential Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Responsible for departmental operations planning / execution or is focused on execution of professional activities within a technical discipline.
• Responsible for all resources, and logistics required to perform services and maintenance activities on customers' site / property.
• A job at this level requires a people leader with ability to hire and develop talent.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Acts as a resource for colleagues with less experience.
• Functions with some autonomy but guided by established policies or review of end results.
• The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

Required Qualifications

Desired Characteristics

We expect all employees to live and breathe our behaviors : to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.