Process Improvement Supervisor

You oversee essential business systems and find ways to make them more efficient in this role. You will provide an objective assessment of how well your DC operates and give actionable tips to refine all aspects of the business. Striving to make the DC processes easier, faster, better quality, and more affordable. Process Improvement Supervisors are problem solvers who interpret data and deliver meaningful results that drive productivity and efficiency.

DUTIES & RESPONSIBILITIES

• Analyzing company processes and procedures
• Equip your DC with Lean Six Sigma and operational excellence tools and practices necessary to improve and optimize a process, methodologies, and technology performance
• Developing process enhancement strategies
• Investigation shortfall, issues, and complaints in current business processes
• Establishing norms and standards of company performance
• Collaborating ideas and strategies with members of management
• Develop plans to improve quality, cycle time, and cost
• Develop presentations to facilitate discussions on projects or program progress and results
• Staying up to date with development in management and process optimization.
• Perform operational analyses, including risk assessments, mapping, redesign, simulation, root cause analyses, and time in motion studies
• Conduct in-depth analysis, including data collection, data analyses, and synthesis of data to generate critical insights for projects or Lean deployment strategies
• Complete post-implementation reviews to ensure successful delivery has bed achieved and to ensure that improvement can be made for future projects
• Lead and manage a network-wide supply chain program (e.g., Vendor Compliance Voice of the Customer (VOC) Analysis ) across all Distribution Centers to ensure alignment, consistency, and performance improvement across all sites.
• Develop and deploy standardized processes, KPIs, and reporting mechanisms that enable cross-site visibility and actionable insights on program health, risks, and opportunities.
• Champion a culture of continuous improvement by initiating Lean Six Sigma-driven improvements focused on reducing variability, overburden, and waste in program execution.
• Serve as the subject matter expert and change agent, equipping DC leadership teams with tools and training to implement Lean practices effectively in support of the network program.
• Conduct regular data analysis, root cause investigations, and stakeholder interviews to assess vendor performance or customer satisfaction trends and drive resolution strategies.
• Facilitate collaboration between cross-functional teams (e.g., Quality, Operations, Procurement, Customer Experience) to ensure timely execution of program initiatives and corrective actions.
• Design and implement mechanisms for post-implementation review to ensure sustainability of improvements and inform the evolution of the program framework.
• Deliver high-level presentations and reports to communicate program impact, trends, and performance metrics across all DCs.
• Stay current with emerging best practices in Lean Six Sigma, operational excellence, and supply chain optimization to enhance program effectiveness.

EDUCATION & TRAINING

KNOWLEDGE & EXPERIENCE

SKILLS & ABILITIES

WORK ENVIRONMENT

EQUIPMENT