Account Specialist

Account Specialist

The Tyndale Company, a 9x Top Workplace winner in PA / 4x Top Workplace winner in TX and certified woman-owned business, is seeking a detail-oriented and customer-focused Account Specialist to join our dynamic team. In this role, you'll support our National Sales and Account Management teams by setting up and implementing custom client programs, ensuring customer information is accurate and up to date in our systems, and delivering top-tier technical customer service. You'll play a key role in building strong relationships with our clients while helping them navigate and succeed within their Tyndale programs.

HYBRID / REMOTE : Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our corporate headquarters in Pipersville, PA (Bucks County) or our location in Houston, TX (City Centre).

Responsibilities

• Build and maintain strong relationships with key customer contacts through phone and email communication.
• Accurately enter and manage customer data in MAS 500, performing regular checks to ensure information is current.
• Create and distribute customized catalogs and order forms tailored to client needs.
• Partner closely with assigned National Account Manager and / or Account Manager to ensure timely and effective customer support.
• Provide regular and ad-hoc reports to customers as requested.
• Analyze complex customer data to develop effective solutions, collaborating with internal teams to ensure successful outcomes.
• Offer detailed product information to customers and support internal teams in product comparisons when needed.
• Utilize the company CRM to document key contacts, actions taken, and tasks completed.
• Assign tasks to the flex support team to efficiently manage workload.
• Coordinate and send product samples in partnership with the National Account Manager.
• Support additional projects and responsibilities as assigned.

Qualifications

Benefits :