Desktop Support Technician II
AA2ITAkron, OH, United States14 hours ago
Job type
- Full-time
Job description1+ years of experience installing Windows on laptops Must have excellent customer service skills Strong Windows 10 and MS 365 experience A+ certification is a plus If interested ; kindly share your updated resume with answers;
Title - Desktop Support Technician
Location - Akron, OH
Hours - Monday through Friday 7 : 30 AM to 4 : 30 PM
Pay Rate - $19-$22 / hr
Responsibilities -
- Unbox the device (laptop)
- Power up the device and install Windows updates and drivers,
- install any required applications
- Install, move, add and change ( "IMAC") the device in ServiceNow.
- Re-box the devices
- Create shipping labels and fix to box
- Ship the devices to end-user
- Monitor calls, incidents and requests using client provided ServiceNow tool
Qualifications -
Q1. How many years of EnterpriseDesktop Support experience do you have?
Q2. Are you A+ certified?
Q3. For submission, client needs MM / DD of Birth and last 4 of Social - please share.
Q4. Which ticketing system did you use - any exp in ServiceNow
Q5-How far you live from 341 White Ponds Dr., Akron OH and how will you travel daily
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Desktop Support Technician • Akron, OH, United States
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