Customer Service Specialist

Job Description :

This is an 100% on-site role located in Nashville, TN

In this role, you will maintain the daily schedules of service resources, ensuring efficient allocation and timely dispatch of resources as service calls are completed, optimizing response times, and maintaining operational continuity.

• Plans business-required Preventive Maintenance and Field Change Order events in accordance with prescribed process & timelines.
• Monitors & supports the maintenance of the daily schedules of service resources, ensuring efficient allocation and timely dispatch of proactive service events, supports compliance, service and installation deadlines and operational continuity.
• Coordinates with the service team to address any scheduling conflicts or changes, ensuring that resources are utilized effectively, and service demands are met promptly.
• Documents detailed records of customer and service resources and ensure clear, concise communication with customers, managers, and employees to facilitate smooth operations and effective interactions.
• Assigns service orders to resources according to system parameters and creates or modifies service orders as needed to ensure efficient and accurate service delivery.
• Registers indirect activities, such as illness or training, by documenting relevant details and ensuring accurate records are maintained for compliance and reporting purposes.
• Procures and performs the ordering of service parts, ensuring timely availability and alignment with operational needs for effective maintenance and repair processes.
• Handles basic open service orders and tasks, ensuring timely execution, tracking progress, and addressing any issues to maintain operational efficiency and meet service delivery standards. Escalates issues by promptly contacting resources, customers, and managers to ensure swift resolution and effective communication regarding any challenges or concerns.
• Verifies basic resource-related issues and conflicts by collating resource data and implementing effective solutions to ensure smooth and efficient resource management.
• Adheres all resource planning activities to organizational policies and regulations, maintaining compliance across all planning processes and documentation to meet established standards and guidelines.

You're the right fit if you have the following :

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.

For this project, you'll be contracted via a Randstad company as a temporary worker / contractor and placed at our Client. As a contractor, you'll enjoy cutting-edge challenges and unexpected experiences that make you a more in-demand professional.

The pay range for this position is $22-25 hourly. In addition, other compensation, such as healthcare may be offered.

Equal Opportunity Employer

Randstad is an equal opportunities employer and does not discriminate against Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact philipsflexfinder@randstadsourceright.com.