Network Operation (NOC) ManagerMSR Technology Group • Overland Park, KS, US

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Network Operation (NOC) Manager

MSR Technology Group • Overland Park, KS, US

30+ days ago

Job type

Full-time

Job description

Job Description

Network Operations Center (NOC) Manager
Location: Overland Park, KS (On-site 4 days/week)
Type: Full-Time | Managed Services

Open to candidates willing to relocate to the greater Overland Park, Kansas area.

This role requires a hands-on manager with deep technical expertise in the required technologies.
Ideal for someone with exposure to relevant technologies (e.g., hypervisors, virtual machines, Azure) who has served in a leadership capacity—whether formally as a manager or informally as a mentor or team lead.

Key Responsibilities

Lead, coach, and develop NOC engineers and technicians
Foster a culture of collaboration, accountability, and growth
Manage shift schedules and ensure coverage across all hours
Occasionally flex hours to connect with night-shift team members
Serve as an escalation point for complex technical issues
Oversee real-time monitoring and incident response
Ensure SLA compliance and high-quality service delivery
Collaborate with internal teams and vendors to resolve issues
Continuously improve NOC tools, processes, and performance

Required Skills & Experience

5+ years in systems/network engineering (Windows Server, Linux, VMware, Nutanix, Citrix, Intune)
This role requires a hands-on manager with deep technical expertise in the VMware
We’re seeking a NOC Manager to lead a high-performing team of eight in a 24/7/365 environment. This role is ideal for someone who thrives in a hands-on leadership position, enjoys mentoring technical teams, and brings strong escalation-level expertise in systems and network operations.
Experience with monitoring tools (Zabbix, ControlUp, or similar)
Experience with Nutanix is preferred; however, we will also consider candidates with experience in Citrix, VMware, or other hypervisors. Security experience is a plus.
Proven leadership in a 24/7 technical environment
Strong incident management and escalation skills
Familiarity with virtualization and cloud platforms (AWS, Azure a plus)
Excellent communication and problem-solving abilities
Bachelor’s degree or equivalent experience

What You Bring

A supportive leadership style focused on team success
Ability to manage high-pressure situations and prioritize effectively
Strong customer focus and cross-functional collaboration
Commitment to continuous learning and process improvement

This is a strategic opportunity to lead a growing team and make a direct impact on service delivery and client satisfaction. If you're ready to bring your technical expertise and leadership to a dynamic environment, we’d love to hear from you.

Network Operations Center Manager, NOC Manager jobs Kansas, Overland Park tech jobs, Nutanix jobs, VMware jobs, Citrix jobs, Hypervisor experience, IT leadership roles, 24/7 NOC operations, systems and network engineering, Zabbix monitoring, ControlUp, Windows Server, Linux, Intune, cloud infrastructure jobs, AWS, Azure, technical team leadership, managed services careers, IT manager relocation jobs, hands-on IT manager roles.

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Network Operation NOC Manager • Overland Park, KS, US

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