Case Manager

Job Description

Job Description

Position Title : Case Manager

Reports to : Support Services Program Manager

FLSA : Full-time (40 hours / week), Non-exempt (hourly) plus benefits

Schedule : Monday, Wednesday, Thursday, Friday, Saturday (Sunday & Tuesday OFF) - 8 : 30 am - 4 : 30 pm

Salary : $27.12 per hour

Location : Downtown San Diego area & field-based office reporting

Why this job? – Total Rewards Package

• Pay : $27.12 / hour
• Set Schedules (have the same 2 days off every week)
• Bi-Weekly Paychecks
• Medical Coverage; Dental Coverage; Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan + Employer Match (eligible after 6 months of employment)
• Employee Assistance Program

Position Summary

Under the direction of the Support Services Program Manager, the Case Manager plays a pivotal role in our mission by assisting homeless individuals and families in finding and securing stable housing. This position requires a compassionate, resourceful, and highly organized individual who can connect clients with available housing options, navigate complex housing systems, and provide ongoing support throughout the housing placement process. The Case Manager will work closely with clients to identify their unique needs and barriers, develop personalized housing plans, and advocate on their behalf to access appropriate services and resources.

Essential Job Functions & Duties (85%)

Administrative Management (15%)

Required Qualifications, Skills, and Abilities

Core Attributes

Physical Requirements

About the Downtown San Diego Partnership

The Downtown San Diego Partnership (DSDP) is a nonprofit organization that serves as the principal voice and driving force behind the economic prosperity and cultural vitality of Downtown San Diego through membership, advocacy, public services, and community investment. The organization’s nearly 300 members, representing a variety of business sectors including real estate, technology, banking, law, defense, insurance, communications, energy, and tourism are committed to nurturing a Downtown that benefits the entire San Diego region.

It also serves as the managing organization for several special districts and charitable foundations including the Property and Business Improvement District – otherwise known as Clean & Safe – which provides essential public services in the 275 blocks of Downtown. Through these programs, we have provided enhanced services in maintenance, safety, beautification, and homeless outreach, supported business promotion and retention, and improved the quality of life on behalf of Downtown’s neighborhoods for more than 20 years. In all, these programs provide an annual contractual budget of approximately $13 million annually. To learn more about our work in these areas, please visit : downtownsandiego.org.

Our Values

Deliver excellent service : We strive to provide exceptional customer service through listening to our customers, providing efficient services, and innovative solutions resulting in value for our many stakeholders.

Be fun and open-minded with a quirky sense of creativity : We work hard but take time to celebrate our collective achievements and realize there's always more than one perspective to consider when approaching a challenge.

Pursue growth and learning : We invest in our people so they can continue to build skills and perspectives that enrich the work we do.

Build honest relationships and communication : We believe honesty leads to strong relationships built on a foundation of trust.

Nurture a safe work environment : We have a collective commitment to emphasize safety over competing goals to ensure the protection of people and our environment.

Inclusiveness and diversity : We honor the inherent value of every individual’s unique story, experience, and perspective. We strive to amplify the voices of our staff, community, and stakeholders and to create a safe and inclusive environment where everyone can contribute one’s authentic self.

Our Commitment to Diversity, Equity, and Inclusion

At the Downtown San Diego Partnership, we are an organization that attracts and empowers diversity throughout our workplace and in the communities we serve. We value and celebrate the whole person and the lived experience that makes each of us unique. We strive to foster a safe environment, both internally within our organization and externally towards the communities we engage with, in which we encourage all voices to be heard and amplified as needed. We know our strengths come from championing our differences and acknowledge that each person deserves a voice and a seat at the table. Our ability to feel or be united through inclusion will result in better discussions, decisions, and outcomes that will allow us to advance the economic prosperity and cultural vitality of Downtown San Diego.