Team Member

Team Member

POSITION SUMMARY : Responsible for delivering an exceptional guest experience by consistently providing excellent service, great tasting / quality food, and a clean restaurant environment for all guests by performing one or more workstations in accordance with JIB procedures, systems, and standards, and 20 / 20 guest expectations.

Guest Expectations

Well-Trained

• (Hassle Free) Always says “YES” to the guest and works with the team to help solve problems; follows the 3-steps (Listens, Says Sorry, Makes it Right) if a problem occurs; and uses JIB Smart Selling standards as appropriate.
• Is very knowledgeable and answers guest questions quickly and accurately
• Is well prepared and remains calm and productive during busy times; does not look rushed.

Neat and Well -Groomed

Friendly

Well-Staffed

Food Tastes Great

Consistent and Quick Service

Order Accuracy

Food Safety

It's All About

Brand Ambassador

Focus on the Guest

Team Skills

Commitment

Front of Restaurant

Includes, but not limited to duties, described below. Performs other duties as assigned or directed.

Guest Service(Dine In / Drive-Thru)

Interior

Exterior

Back of Restaurant

Includes, but not limited to, duties described below. Performs other duties as assigned or directed.

Grill

Assembly

Prep

Fryer

Interior

Exterior

Receiving & Storage

QUALIFICATIONS :

Experience – Guest service or food cook / preparation experience helpful; comfort working in a high volume, fast-paced restaurant environment.

Knowledge / Skills / Abilities - Must be at least 16 years old. Understands and communicates clearly in English, may require ability to speak another language based on location of restaurant. Ability to read and understand written English, perform basic math (add, subtract, multiply); perform multiple tasks at once; and work effectively in a team environment.

Physical Requirements - Ability to stand and walk approximately 90%-95% of shift and move freely throughout the restaurant; ability to lift and carry 15-25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors.

REASONABLE ACCOMMODATION : Jack in the Box, Inc. and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing and scheduling.

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