Bilingual Customer Service Coordinator

A company is looking for a Bilingual Customer Service Coordinator - Remote.

Key Responsibilities

Field inbound calls from customers and assist with inquiries regarding services and website navigation

Resolve customer issues by researching and providing information or escalating unresolved problems

Maintain call center database and ensure equipment is operational by following established procedures

Required Qualifications

High School Diploma or equivalent

Minimum of one year of Customer Service or Call Center experience

Bilingual in Spanish is a must

Ability to work in a structured environment and adhere to regulatory and compliance requirements

Proficiency with MS Word, Excel, and Outlook; PC literacy is required