Telephone Operator / Switchboard Operator

Telephone Operator / Switchboard Operator

Business Technology Integrators (BTI), a service-disabled veteran owned small business with over 25 years of experience delivering innovative IT solutions to the federal government, is seeking a Telephone Operator / Switchboard Operator in support of the Department of Veterans Affairs (Stratton VA Medical Center) in Albany, NY.

Responsibilities :

• Providing switchboard services for the effective operations of this facility.
• Using three Avaya 302c electronic telephone attendant consoles to process incoming and outgoing telephone calls.
• Completing all calls in a timely, courteous, and efficient manner.
• Assisting in placing outgoing local, long distance, and international calls using the commercial system, to include Sprint, Verizon, PaeTac, and any other commercial phone service providers as necessary to conduct the daily activity at this medical center.
• Providing 24 hour coverage for telephone switchboard services, 7 days a week, including all holidays.
• Using the public address, radio paging, Motorola two-way radio systems, and digital pagers to relay messages, make announcements, and implement various procedures as dictated by Telecommunications Directives in place at this medical center.
• Accessing a computerized file of all inpatients using equipment supplied by this facility.
• Utilizing supporting rosters of patients and employees as locator information sources.

Requirements :

Telephone operator must be able to assume the responsibility for placing a variety of special long distance calls (e.g., conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, which requires knowledge of the organizational units and major functions of a large multi-division organization. Operators must have the ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions, and adapt to changing work conditions. Supervisor will not allow new personnel to perform duties alone until he / she has received at least two full 7-day weeks of On-The-Job Training (OJT) on each tour of duty.