Quality Assurance Manager – Food Services (ServSafe Certified)
Aleto, Inc.Silver Spring, MD, US15 hours ago
Job type
- Full-time
- Quick Apply
Job descriptionAccountability, Ingenuity, Reliability, Service, and Stewardship. Aleto aspires to be the trusted advisor to senior executives for federal leasing and facilities operations decision-making. Aleto is committed to helping federal agencies improve their workspaces. Our purpose is to enhance workplaces with our innovations, while maintaining trust with dependable, responsible and high-quality service. We work hand-in-hand with our partners, from start to finish, to ensure we're identifying and delivering the best solutions based on their business needs. We offer paid vacation, sick time, paid federal holidays, parental leave, full medical / dental / vision, and a 401(k). Aleto is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by federal, state or local laws. What we are looking for Aleto Inc. is seeking to hire a Quality Assurance Manager who will provide comprehensive Quality Assurance (QA) support for all food service and concession operations at the government client site. Acting as an independent, third-party QA resource, this individual will be developing procedures for monitoring, evaluating, and reporting on the performance and compliance of food service providers to ensure adherence to federal health, safety, sanitation, and service standards in support of the government client's mission. Interview Process If you are selected for an interview, Aleto will contact you by email to arrange an interview via an online platform, such as Microsoft Teams, or by telephone. The entire interview process can average around 3 weeks from the time you are initially contacted for an interview. After all candidates are interviewed, Aleto will notify you of your application status. If an offer is extended, the start date is determined based on factors such as availability and the amount of time it takes for the government background clearance process (depending on the client). Visit our website at www.aletoconsulting.com to learn more about Aleto, Inc. Food Safety & Quality Assurance Manager-Essential Job Duties Duties include the following. Other duties may be assigned. Monitoring & Inspections Conduct routine and unannounced inspections of cafeterias, snack bars, coffee shops, vending areas, and other food service locations. Monitor food handling, preparation, storage, and serving practices for compliance with health and safety regulations. Verify sanitation procedures, overall facility cleanliness, and effectiveness of pest control measures. Performance Evaluation Develop and maintain comprehensive QA evaluation tools aligned with contractual obligations and food service standards. Evaluate vendor performance across key metrics, including food quality, temperature compliance, staff professionalism, wait times, and cleanliness. Generate detailed inspection reports, including documentation and photographic evidence as required. Compliance Support Assess vendor adherence to OSHA regulations, Food Code, local health codes, and campus-specific requirements. Track and validate corrective actions in response to identified deficiencies. Assist during government-led audits or third-party inspections by providing documentation and QA expertise. Customer Feedback & Satisfaction Implement tools for gathering customer feedback (e.g., surveys, comment cards, digital platforms). Analyze and report on customer satisfaction trends. Collaborate with government personnel and vendors to resolve issues and improve service delivery. Reporting & Documentation Submit routine inspection reports on a weekly, monthly, or ad hoc basis. Deliver quarterly and annual performance summaries, identifying trends and areas for improvement. Maintain comprehensive records of inspections, complaints, resolutions, and vendor performance. Training & Recommendations Offer actionable recommendations to enhance food safety practices and service quality. Support or conduct training sessions for vendor staff related to food safety and quality improvement. Qualifications / Capabilities / Software Knowledge To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Minimum of 3 years of progressive experience in food safety, quality assurance, or related roles within food service or manufacturing. Experience with food safety auditing, compliance inspections, and quality system implementation. Familiarity with government, industry, and regulatory agency standards (FDA, USDA, OSHA, etc.). Experience with SERV Safe-Manager or like certification preferred. Technological Skills : Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and QA tracking systems. Required Knowledge and Skills : Strong analytical and critical thinking skills with the ability to interpret technical regulations and data. Excellent written and verbal communication skills; capable of preparing clear reports and presenting findings to stakeholders. High attention to detail and a proactive approach to problem-solving. Ability to perform on-site inspections and walkthroughs. Must be able to lift up to 25 lbs. and remain standing or walking for extended periods. Must be available for onsite and / or virtual meetings as required by the FDA. Must maintain a consistent presence at the client's campus during core inspection periods and food service operations. Other : Highest level of integrity managing confidential information This is a contract position supporting government operations. Background check and Public Trust Clearance is required. Current or previous HHS Public Trust is a plus. Travel is not expected but may occasionally be required within the local area Aleto’s Employee Expectations / Responsibilities Compliance with all Aleto processes, standards, and guidelines including the utilization of the employee and intranet platforms to stay up to date on company news and events, submitting expense reports, providing monthly progress reports, etc. Participate in recurring 1 : 1 and performance development meetings with your Aleto team lead to discuss current job tasks, promote open dialog / feedback, recognize and celebrate wins, and review positive and purposeful approaches for meeting work-related and professional development goals. Attend team meetings, tri-annual company All-Hands Meetings, and other company-sponsored team-building events to foster and support Aleto's core values, vision, and culture. What We Offer : Benefits and Perks At Aleto, we recognize that our employees are our most valuable assets. Medical, Vision and Dental Insurance : Aleto employees are offered single, single-plus-one-dependent, or family medical, vision, and dental insurance plans. Aleto offers three medical plan options to employees. Company-paid short-term and long-term disability insurance. Life Insurance : Company-paid life insurance coverage. Paid Time Off : Paid time off includes eleven federal holidays. Full-time employees accrue PTO at the rate of 5 hours per pay period for a total of three weeks per year. Aleto offers full-time employees a 401(k) qualified retirement plan. Environment and Physical Conditions While performing the duties of this job, the employee is required to have ambulatory skills sufficient to visit other locations; and the ability to remain in a stationary position at least 50% of the time, move inside and around an office, position themself to access items located in high or low areas, and transport items weighing up to 20 pounds across the office. Requires the constant operation of a computer and other office productivity machinery and the ability to observe details at a close range typically within a few feet of the observer. The employee interacts frequently with other workers, vendors, and clients and will communicate information and ideas so others will understand and must be able to exchange accurate information in these situations. The position consistently requires work to be completed in an office environment with artificial light and air. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. If you have questions or need additional assistance please contact us at talent@aletoconsulting.com Powered by JazzHR
Job Title :
- Quality Assurance Manager – Food Services Job Type : Full-Time Location : White Oak Campus, Silver Spring, MD Compensation / Salary : $80,000-$90,000 Authorization Status : Must be Authorized to Work in the U.S. Clearance Requirements : Must be eligible to pass and maintain a Moderate Risk Public Trust Background Check (HSPD-12) About Aleto Aleto specializes in federal property management, space planning, and facility management.
- Aleto primarily supports federal government agencies to create realty solutions, provide facility and space planning support services, and enhance strategic communications. We are looking to hire motivated people who are excited to grow with us.
- You'll have the potential to help improve processes and help identify solutions for our government, supporting the organizations that serve American citizens across the country.
We offer the opportunity to work directly with clients to have a real impact on the day-to-day operations of federal agencies. We are a growing company that stands firm on our core values :
This is what sets us apart from our competitors. Our Mission, Vision, and Purpose :
The requirements listed below are representative of the knowledge, skill, and / or ability required. Qualifications / Education / Experience :
We are proud to offer the following employee programs and benefits to enhance our employee’s well-being and total rewards package while practicing our core value of Stewardship. Pay Cycle Paydays are on the 15th and the last day of the month. Payment is on a two-week arrears basis (for example, time worked the 1st through 15th is paid on the last day of that month; time worked the 16th through the last day of the month is paid on the 15th of the following month). Below is a list of comprehensive benefits offered to employees who work 30 hours or more each week :
Aleto contributes 75% of the employee premium to the base medical plan and the option to “buy up” for the two additional plans. Aleto contributes 75% of the employee premium for the visions and dental plans. Pre-Tax Savings Accounts The option to enroll in an HSA or FSA depending on elected medical insurance coverage. Disability Insurance :
In addition, employees are provided with a separate bank of 40 hours of paid sick leave per year. Retirement Plan :
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Quality Assurance Manager • Silver Spring, MD, US
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