The Senior Solutions Consultant is responsible for all technical, solution, and competitive aspects of the Zendesk sales cycle. SC’s must be both sales focused and technically savvy. They must have demonstrated success selling to Enterprise and/or Mid Market executives, and convincing C-level and director level executives of the technical merits and business value of the software solution. The SC will work, in conjunction with Sales, Marketing, and Product Managers, to be the technical bridge between our sales Account Executives and their prospects. The SC will take ownership of the prime technical relationship with our prospects to drive customer happiness by proactively managing and delivering technical information to our customers both onsite, online, and via virtual meeting.
Requirements
5+ years of Mid Market/Enterprise software selling experience
Experience mapping RFI/RFP requirements to software solutions
Excellent interpersonal, communication, persuasion, presentation, and writing skills
Strong skills in discovery, overcoming objections, and identifying risk
Experience scoping, managing and executing customer pilots and Proofs of Concept, including defining and measuring success criteria and timelines
Knowledge in web / scripting technologies, HTML, CSS, JavaScript, prompt engineering, and SaaS applications
Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution
Outstanding solution scoping abilities, using our existing solution and influencing new product development
Understanding of emerging AI technologies (e.g., MCP) and the ability to learn new product functionality quickly, while maintaining a focus on the business impact of new rollouts
Experience with LLMs such as ChatGPT and Gemini, and uses where appropriate in daily motions
Customer-first approach to selling, including working through conflict with internal and external teams
Obvious passion and focus on developing interpersonal relationships
Intellectual curiosity
Growth mindset
Bachelor’s degree or equivalent experience
Must be willing to travel up to 40%
Other desirable skills
Experience in contact center environments or selling contact center solutions
Vertical industry expertise (e.g., Retail, Financial Services, Healthcare)
Previous consulting experience in implementing enterprise class software solutions
In-depth knowledge of Customer Service Software, ITSM, data warehousing, business intelligence, workforce engagement management
Experience developing or selling Artificial Intelligence solutions
Formal sales training (Sandler, Challenger, etc.) and B2B software selling experience
Senior Solutions Consultant • Remote, Washington D.C., United States of America
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