Public Safety Telecommunicator

Posting Information

Posting Information
Department
UPD Police-234401

Career Area
Police/Security

Is this an internal only recruitment?
No

Posting Open Date
02/20/2026

Application Deadline
03/16/2026

Position Type
Permanent Staff (SHRA)

Position Title
Public Safety Telecommunicator - Advanced

Salary Grade Equivalent
NC05 / GN08

Working Title
Public Safety Telecommunicator

Position Number
00061821, 00061602, 00036290

Vacancy ID
P020812

Full-time/Part-time Permanent/Time-Limited
Full-Time Permanent

If time-limited, estimated duration of appointment

Hours per week
40

Work Schedule
6pm - 6am (12 hours shifts) Week 1 work Tuesday, Wednesday, Saturday and Sunday. Week 2 work Monday, Thursday & Friday. Rotation repeats every other week. Rotation includes working 36 hours one week and 48 the next. (subject to change).

Work Location
Chapel Hill, NC

Position Location
North Carolina, US

Hiring Range
$39,000 - $45,111

Pay Band Information
To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

Position Summary Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

UNC Police supports the University's core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina's future.

Position Summary

This recruitment is for three (3) Public Safety Telecommunicator positions. By applying, you will be considered for all three (3) positions: 00061821, 00061602 and 00036290.

The primary purpose of this position is to operate the UNC Chapel Hill Emergency 9-1-1 Communications Center effectively and efficiently 24 hours a day, 365 days a year ensuring law enforcement response, emergency response and other miscellaneous needs. This consists of collecting, processing, prioritizing and disseminating information from and to multiple resources and agencies under stressful conditions. Responsibilities of this position will consist of the following: 1. Dispatching operations for emergency and non-emergency assistance to the University community and surrounding agencies. 2. Processing maintenance requests and contacting on-call trades with Facilities Services infrastructure during a public health emergency. 3. Serving as a 24/7 point of contact while most other University operations have been suspended.4. Peer training.

Minimum Education and Experience Requirements
High School diploma and sufficient experience to demonstrate ability to work under pressure. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Management Preferences
Previous Emergency Communications Dispatch experience and computer experience is strongly preferred.

Required Licenses/Certifications
Candidate must hold or be able to obtain Telecommunicator Certification within the first year of employment. May be required to obtain Communications Training Officer certification.

Special Physical/Mental Requirements
Applicant must meet physical requirements of the North Carolina Sheriff's Training and Standards including physical examination and drug screening. Must be able to sit for extended periods of time with or without an accommodation. May be required to obtain Communications Training Officer certification.

Campus Security Authority Responsibilities
This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

Position/Schedule Requirements
Evening work occasionally, Night work occasionally, Overtime occasionally, Rotating shifts occasionally, Shift work occasionally, Valid NC Driver's License, Weekend work occasionally

Special Instructions
This recruitment is for three (3) Public Safety Telecommunicator positions. By applying, you will be considered for all three (3) positions: 00061821, 00061602 and 00036290.

Quick Link
https://unc.peopleadmin.com/postings/313551

Contact Information
Office of Human Resources Contact Information
If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.