Technical Call Center Agent

Job Description

Job Description

Join Our Team as a Remote Technical Call Center Agent!

Retail Imaging Management Group is hiring! If you're detail-oriented, a strong communicator, and enjoy solving problems while supporting customers, we want to hear from you.

Key Details :

Pay : $18-$19 per hour.

Schedule : This is a full-time position, 40 hours per week. Our Call Center is open between 5am-9pm PST Monday - Friday and weekends from 7am-7pm PST. Candidates must be flexible to work within these hours / days.

Location : This is a remote role and we encourage applicants from Eastern, Central, and Pacific time zones to apply. We are based out of Vancouver, WA.

Candidates local to the Vancouver, WA, and surrounding areas : this will be a hybrid role, not remote, where you will come onsite once per week.

Benefits & Perks :

Opportunities for growth and advancement.

Comprehensive benefits package : Health, vision, and dental insurance are available, with Retail Imaging contributing 80% of the insurance premium for your coverage.

Casual and friendly work environment.

Supportive and collaborative team dynamic.

Internal recognition programs to identify those who go above and beyond.

About Us : Retail Imaging (RIMG), headquartered in Vancouver, WA, has been helping businesses solve complex technology challenges since 2000. Built on the belief that It Can Be Done, we deliver high-quality, cost-effective service with speed, accuracy, and a personal touch. Our collaborative team thrives on problem-solving, adaptability, and making a difference for our clients every day.

The Role : We’re looking for an Agent to be the first point of contact for customers who depend on business-critical technology. You’ll troubleshoot issues, provide solutions, and guide customers with confident, clear communication. This isn’t just answering phones : it’s solving problems, managing priorities, and delivering service that makes customers feel supported and valued.

Responsibilities include :

Engage with customers via phone and email to troubleshoot and resolve technical and administrative issues.

Meet or exceed service level agreements (SLAs) by following response and resolution timelines.

Document all work accurately in designated systems.

Identify and suggest improvements to documentation and processes.

Balance live customer interactions with follow-up and administrative work.

Collaborate with team members and leadership, keeping them informed of issue status and potential roadblocks.

Qualifications Include :

High school diploma or GED equivalent.

At least one year of technical support experience in a call center environment.

Strong written and verbal communication skills, adaptable to different audiences.

Proven reliability in attendance, punctuality, and follow-through.

Strong organizational skills with the ability to prioritize in a fast-paced environment.

Willingness and ability to learn new tools and technologies quickly.

Solution-focused mindset with a proactive approach to challenges.

Comfortable asking questions and seeking clarification when needed.

Adaptable to changing priorities, procedures, or deadlines.

Be open to feedback and continuous improvement.

Ability to effectively speak, understand, and write in English.

Retail Imaging Management Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.