Chartswap Representative

Chartswap Clerk

Position Summary : Under the supervision of area management, the Chartswap clerk is responsible for using Chartswap.com to complete Billing Requests. This includes the invoicing, notarizing, scanning and completing all subpoenas and affidavits.

Key Responsibilities :

• Initiate and complete the Chartswap Process. This includes pulling the records, invoicing the request, having the custodian certify the records, notarizing the records and scanning the records to the appropriate party.
• Investigate and verify all request are HIPAA compliant or if in need of rejection.
• Maintain constant communication with insurance companies, attorneys, adjusters, patients and other interested parties to help ensure timely reimbursement.
• Notify appropriate insurance companies and / or attorneys of any additional documentation needed in order to facilitate completion of billing request.
• Gather any necessary information regarding affidavit and subpoena billing request.
• Assist team with generating and pulling reports for all paid request.
• Maintaining accurate records of all completed and notarized affidavits and subpoenas.
• Answer all incoming calls give status updates to caller, explain how to create a request in Chartswap or transfer the call to the appropriate team.
• Assist in training new team members.
• Completing all assigned work.

Requirements :

Ability to reflect the values of Resource Corporation of America and HCA Facilities as it pertains to ethics and principles in daily activities. This includes : Adhering to policies on appropriate access Respecting patient confidentiality Reviewing and understanding Resource Corporation's code of conduct Proficient in utilization of appropriate office equipment, including word processing for other clerical functions as assigned. Utilize equipment and supplies efficiently with maximum cost effectiveness. Apply basic mathematical skills in fulfilling position responsibilities Utilize written and verbal communication skills effectively in interactions with patients, third party payers, and any and all hospital personnel. In collaboration with supervisors, establish priorities for work related education. In collaboration with supervisors, establish priorities for daily activities. Ensure that any problems and / or concerns are communicated to your RCA supervisor and / or upper-level manager in a timely manner. Consistently provide outstanding service to all patients, hospital staff, co-workers, and guests. Display initiative to see processes through to completion and offer assistance to co-workers without being asked Constantly respond to requests in a timely manner. Maintain awareness of own limitations and seek guidance from appropriate personnel when needed. Actively participate in departmental committees and group meetings with focus on providing input to improve the quality of services. Consistently demonstrate behavior that reflects teamwork is more important than self-interest. Demonstrate interpersonal competencies such as problem-solving negotiation and conflict management. High School diploma or equivalent work experience in a Customer Service environment. Demonstrated skill in utilization of office equipment including computers. Must be self-motivated, dependable and reliable. Ability to perform all position responsibilities as indicated above.