Talent.com
Health Coach, Enrollment (Bilingual / Multilingual)

Health Coach, Enrollment (Bilingual / Multilingual)

Scene HealthBaltimore, MD, US
1 day ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Title :

  • Health Coach, Enrollment (Bilingual / Multilingual)  Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy.
  • Combining personalized video coaching, education, and motivational content, we bring healthcare professionals, patients, and their families together to solve the $500B medication non-adherence problem.
  • Our mobile app allows patients to connect with a care team of pharmacists, nurses, and health coaches through daily video check-ins, anytime and anywhere.
  • We make it fun for patients to stay on top of their medications, help them address medication challenges, and empower them to improve their health by addressing barriers to adherence related to social determinants of health.

Job Overview – Health Coach, Enrollment (Bilingual / Multilingual) About the Role :

  • As an Enrollment Health Coach, you will be responsible for high-volume outbound outreach to eligible program participants and enrolling patients into a high-touch health program supporting their medication adherence and lifestyle changes.
  • This role is key to introducing Scene services to potential patient members for enrollment.
  • The health coach must excel at connecting with the patient via phone and discovering what patients need through outbound communication .
  • Once patient needs are identified, we rely on the Enrollment Health Coach to guide and direct patients into our services ecosystem.
  • Your role is crucial in establishing trust, motivating patients to commit to their health goals, and ensuring they feel supported every step of the way.
  • You will communicate with patients via phone calls, SMS, and video check-ins to help them overcome barriers and stay engaged in their care.

    • Responsibilities Include :

  • Communicate with patient prospects via phone call, text, and e-mail to introduce them to Scene services for easy enrollment.
  • This role supports both inbound and outbound support but primarily focuses on outbound calling and texting.  Leverage best-practice listening skills to hear what the patient is saying, both spoken and unspoken, to identify which programs and existing services match their insurance benefits and health needs.
  • Candidates must have a mastery of hearing and offering empathy as to offer a supportive and comforting engagement with Scene, handling frustrations and escalated patient calls effectively when necessary.  Guide patients through the enrollment process using a balance of motivational support and technical acumen, framing the experience as positive and easy to understand.
  • Accurately manage information while maintaining patient demographics within the Salesforce system.  Effectively overcome patient objections, questions, and / or technical barriers to ensure a seamless onboarding process, pivoting the conversation as needed Assist patients with technical setup, including app downloads and troubleshooting, to ensure seamless program participation.
  • Connect patients to the health system and existing health resources via multiple modalities, including their primary care providers, lab services, pharmacies, and health plan benefits Maintain accurate and detailed records of patient interactions, enrollment status, and follow-ups.

    • Assist patients with Scene’s Spotlight app usage, including download and set-up, and guidance on using the app for Health Coach support from our Patient Solutions team (for example :

  • profile creation and video testing).
  • Build performance goals with Scene management and leverage time management and critical thinking skills to achieve and surpass them whenever possible.  Embrace change as our services and processes evolve to efficiently meet patients' needs.
  • Provide feedback on patient challenges and recommend process improvements to enhance program effectiveness.
  • Establish strong relationships with patients and the Care Team, which includes nurses, pharmacists, and managers.
  • All other duties as assigned.

    • Required Qualifications :

  • 3+ years of experience in health education, patient engagement, or a related healthcare role Background in health coaching, public health, or community health work Strong interpersonal skills with the ability to engage in warm, empathetic conversations Excellent verbal and written communication skills Experience conducting outreach via phone, SMS, and video communication Ability to explain complex health concepts in a simple, motivating way Proficiency with database systems and mobile applications Bilingual or Multilingual (Spanish or other languages) Weekend availability Preferred Qualifications : Certification as a health coach, medical assistant, community health worker, pharmacy technician, or similar healthcare role Experience working directly with individuals who are ensured by Medicaid Experience in a sales, patient conversion, or call center environment Familiarity with CRM software (e.g., Salesforce) Shift : 12pm- 8pm ET and weekends Why Join Us?
  • Work remotely Competitive salary and benefits package Be part of a mission-driven team dedicated to improving patient health Opportunities for professional growth and development A supportive and collaborative work environment If you are passionate about making a difference in patients’ lives and have the skills to engage, educate, and motivate individuals toward better health, we would love to hear from you!
  • We are interested in every qualified candidate who is eligible to work in the United States.
  • However, we are not able to sponsor visas at this time.
  • We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking.
  • We believe in reflecting the diversity of our customers and their patients in our team.
  • We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions.
  • Scene is proud to be an equal-opportunity workplace.
  • We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental ability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws. ​​​​​​​ Powered by JazzHR
    • Create a job alert for this search

    Health Coach • Baltimore, MD, US

    Related jobs
    Health Coach, Enrollment

    Health Coach, Enrollment

    Scene HealthBaltimore, MD, US
    Full-time
    Quick Apply
    Health Coach, Enrollment Scene’s 360° model of care enhances the gold standard of medication adherence, Directly Observed Therapy. Combining personalized video coaching, education, ...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Therapist (LCSW-C, LCPC, LCMFT)

    Licensed Therapist (LCSW-C, LCPC, LCMFT)

    LifeStance HealthAnnapolis, MD, US
    Full-time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist

    Travel Physical Therapist

    Medical Solutions AlliedAnnapolis, MD, US
    Full-time
    Medical Solutions Allied is seeking a travel Physical Therapist for a travel job in Annapolis, Maryland.Job Description & Requirements. We’re seeking talented healthcare professionals whos...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Marriage and Family Therapist (LCSW-C, LCPC, LCMFT)

    Licensed Marriage and Family Therapist (LCSW-C, LCPC, LCMFT)

    LifeStance Health21152, MD, US
    Full-time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Outpatient Physical Therapist

    Travel Outpatient Physical Therapist

    Aequor AlliedAnnapolis, MD, US
    Full-time
    Aequor Allied is seeking a travel Outpatient Physical Therapist for a travel job in Annapolis, Maryland.Job Description & Requirements. Pay package is based on 8 hour shifts and 40 hours per wee...Show moreLast updated: 30+ days ago
    • Promoted
    Lifestyle Nutrition Coach

    Lifestyle Nutrition Coach

    ROLAND PARK PLACEBaltimore, MD, US
    Full-time
    Roland Park Place (RPP) is the only full-service, accredited nonprofit continuing care retirement community in Charm City and a leader in aging services for older adults and their families.RPP offe...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Mental Health Therapist (LCSW-C, LCPC, LCMFT)

    Licensed Mental Health Therapist (LCSW-C, LCPC, LCMFT)

    LifeStance HealthGlenwood, MD, US
    Full-time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Mental Health Therapist (LCSW-C, LCPC) - child and adolescent focus

    Licensed Mental Health Therapist (LCSW-C, LCPC) - child and adolescent focus

    LifeStance HealthAnnapolis, MD, US
    Full-time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist

    Travel Physical Therapist

    Go HealthcareLutherville-Timonium, MD, US
    Full-time
    Go Healthcare is seeking a travel Physical Therapist for a travel job in Lutherville Timonium, Maryland.Job Description & Requirements. Pay package is based on 8 hour shifts and 40 hours per wee...Show moreLast updated: 29 days ago
    • Promoted
    Health Program Manager

    Health Program Manager

    InsideHigherEdBaltimore, Maryland, United States
    Full-time
    School of Medicine - Psychiatry.Show moreLast updated: 14 days ago
    Health Coach

    Health Coach

    CoreLifeLinthicum, MD, US
    Full-time
    Quick Apply
    HEALTH COACH CoreLife seeks a dedicated Health Coach to join our team.In this role, you will provide virtual health coaching services with a focus on weight loss and overall health improvement.You ...Show moreLast updated: 30+ days ago
    • Promoted
    Job Coach

    Job Coach

    Benchmark Human ServicesWestminster, MD, United States
    Full-time
    Since 1960, Benchmark has been empowering marginalized populations to see their potential.We are committed to realizing the full potential of EVERYONE - those we serve, our partners and vendors, an...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Mental Health Therapist (LCSW-C, LCPC)

    Licensed Mental Health Therapist (LCSW-C, LCPC)

    LifeStance HealthHarwood, MD, US
    Full-time +1
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Therapist (LCSW, LPC, LMFT)

    Licensed Therapist (LCSW, LPC, LMFT)

    LifeStance HealthColumbia, MD, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Rehabilitation Physical Therapist

    Travel Rehabilitation Physical Therapist

    Premier Medical Staffing ServicesAnnapolis, MD, US
    Permanent
    Premier Medical Staffing Services is seeking a travel Physical Therapist for a travel job in Annapolis, Maryland.Job Description & Requirements. Premier Medical Staffing Job ID #594119.Pay packa...Show moreLast updated: 30+ days ago
    • Promoted
    Licensed Therapist (LCSW / LPCMH / LMFT)

    Licensed Therapist (LCSW / LPCMH / LMFT)

    LifeStance HealthAbingdon, MD, US
    Full-time
    At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist

    Travel Physical Therapist

    Reliable Nurse StaffingHampstead, MD, US
    Full-time
    Reliable Nurse Staffing is seeking a travel Physical Therapist for a travel job in 50044 Hampstead, Maryland.Job Description & Requirements. Reliable Nurse Staffing Job ID #56832454.Pay package ...Show moreLast updated: 30+ days ago
    • Promoted
    Travel Physical Therapist

    Travel Physical Therapist

    ProKatchersAnnapolis, MD, US
    Full-time
    ProKatchers is seeking a travel Physical Therapist for a travel job in Annapolis, Maryland.Job Description & Requirements. Shift : Days - 5x8 - May be open to 4x10s.Strong interpersonal and commu...Show moreLast updated: 6 days ago