Customer Care Representative

Job Description

Job Description

Shift : Sunday-Thursday 4 : 00pm-12 : 30am EST

• Must be within 90 minutes driving distance to Bedford, PA

JOB SUMMARY :

Responsible for answering, processing, and documenting all calls from customers and representatives. Acts as service liaison between the customer and internal operational staff and delivers exceptional customer service at all touch points.

ESSENTIAL JOB FUNCTIONS :

KEY COMPETENCIES

JOB SPECIFICATIONS :

Required Knowledge, Skills, and Abilities :

Minimum Education / Training Requirements : High School Diploma or higher

Minimum Experience : 1-3 years : Call center or scheduling experience

Physical Capabilities : Sitting for long periods of time in a cubicle. Some standing, walking, and traveling to off sites; some carrying of computer equipment.

Mental Demands :

Required Licenses, Certification or Registration : Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

Work Environment : Typical Office and / or Call Center (Professional) setting

Any qualifications to be considered as equivalents, in lieu of stated minimums, require the prior approval of the President, MyAdvisor

Three Wire Systems is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. The list of requirements, duties, and responsibilities is not exhaustive but is representative of the current job. The knowledge, skills and / or abilities listed are typically required to perform this job successfully. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to satisfactorily perform the essential functions. Reasonable accommodations will be made at a Three Wire Systems, LLC office location only. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example : emergencies, changes in personnel, workload, or technical development)