Job Category : Safety Security Environmental
Requisition Number : QUALI005435
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Locations
Posted : October 20, 2025
- Full-Time
- Hybrid
- Operational knowledge or engineering experience preferred.
- Very good knowledge of ISO 9001 : 2015 standard and ISO 19011 : 2018 standard.
- Certified as a quality auditor.
- Certified Six Sigma Green Belt (desirable)
- Outstanding knowledge in project management, planning and execution.
- Deep experience with quality auditing tools (e.g., control charts) and methodologies.
- Experience managing quality programs in a transportation services or manufacturing environment is highly desirable.
- Experience facilitating meetings at all levels of the organization in a diverse environment.
Skills
Must have an eye for detail and above-average analytical ability and problem-solving abilities.Excellent listening, communication, and presentation skills.Ability to deliver high quality output using Microsoft Office suite, Visio and Power BI.Influencing skills and ability to work effectively throughout all levels of the organization.Ability to work both independently and as part of a diverse team of quality professionals.Key Accountabilities (Essential Job Duties)
Demonstrates understanding and adherence to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance.Ownership for the QMS and contractual compliance in service delivery and customer service.Acts as the ISO 9001 subject matter expert for the department ensuring compliance with standard requirements.Apply lean management principles and tools to identify opportunities for improvement to further improve maintenance processes and optimize asset utilization.Oversees the implementation of improvement initiatives in the department as part of the QMS.Works with key managers in Service Delivery to improve the department's QMS. Accountable for contractual compliance in Service Delivery in accordance with Schedule 3.6 of the KCS-MBTA contract, including :
Workmanship standardsQuality controlConfiguration control planQuality audit programDocument controlManagement of nonconformancesISO 9001 Department Quality Roadmap
Establish a process map for the department.
Understanding and mapping the key department processesMapping of how processes are interconnected within the department and with other departments.Build and maintain a gap assessment.
Develop and maintain a prioritized plan to improve the QMS against key gaps from the gap assessment.Continually reassess department performance against ISO 9001 and contractual standards, using the gap assessment, department KPIs and audit outputs.Nonconformance process and Corrective Action Cycle for Service Delivery
Track corrective actions generated by audits, non-conformances, and other sources for Service Delivery in accordance with the Quality team tracking process.Work with process owners to assist with root cause analysis and corrective actions identification.Ensure all actions are completed in a timely fashion.Collaborate with other departments to identify corrective actions when needed.Escalate actions that are not achieving required progress through periodic reporting.Report on progress to the Service Delivery Senior team and to the Director of Quality Assurance.Update the KPIs regarding CARs.Internal Audit Program
Acts as the ISO 9001 subject matter expert for audits.Assist in identifying risk areas for future audits as part of the periodic audit planning cycle.Evaluate department’s processes for compliance with quality requirements.Participate in quality audits (and lead a team of quality auditors, when needed).Assist audit team in developing audit reports; present audit reports to top management, as needed.Assist with follow-up audits, as required.May be required to develop internal auditing / testing parameters.Document Control Management
Oversees the Document Control process for Service Delivery.Assess departmental document suitability as changes in operating practice occur.Ensure changes to processes are managed in accordance with the company’s change management process.Partner with key Service Delivery personnel to ensure all documentation related to the department is audit-ready and compliant.General management : carry out other duties as assigned by their manager.Additional Statements
Drug and alcohol screening : Employment contingent upon passing pre-employment drug and alcohol screen, background check, and physical examination.Safety commitment : Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities.Environmental commitment : Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.EEO statement : Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Disclaimer and closing statement : The above statements describe the general nature and level of work performed by employees assigned to this classification. Keolis reserves the right to change or assign other duties. Reasonable accommodation will be provided where needed. Keolis is committed to offering competitive compensation and benefits, development opportunities, and a safe work environment.Qualifications
Skills
Behaviors
Preferred
Dedicated
Dedicated : Devoted to a task or purpose with loyalty or integrity
Enthusiastic
Enthusiastic : Shows intense and eager enjoyment and interest
Innovative
Innovative : Consistently introduces new ideas and demonstrates original thinking
Team Player
Team Player : Works well as a member of a group
Detail Oriented
Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred
Goal Completion
Goal Completion : Inspired to perform well by the completion of tasks
Ability to Make an Impact
Ability to Make an Impact : Inspired to perform well by the ability to contribute to the success of a project or the organization
Education
Preferred
Bachelors or better in Engineering or related field.
Bachelors or better in Transportation or related field.
Experience
Licenses & Certifications
Preferred
Six Sigma Certified
Quality Auditor
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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