Clinical Services Manager

Job Description

Job Description

Description :

GENERAL SUMMARY OF DUTIES :

The Clinical Services Manager will work hands-on with providers, executive leadership team, vendors, and other clinical teams and partners to design, prioritize, and implement innovative clinical initiatives; in addition to, managing the performance of clinical initiatives currently in place.

SUPERVISION RECEIVED :

CEO, COO, or as assigned

SUPERVISION EXERCISED :

As assigned

ROLE AND RESPONSIBILITIES :

• Facilitate and manage a portfolio of various clinical programs at different stages of development and implementation.
• Establish collaborative, longitudinal relationships with the operations team, medical leaders, external providers, and clinical teams.
• Flex to produce content in short sprints when appropriate, while also managing longer term programs and projects - working collaboratively with the value-based care team and other leaders in the development of clinical program presentations, formulating hypotheses, and identify operational barriers / risk impacting clinical program performance.
• Responsible for the creation, implementation and management of clinical programs across a broad spectrum of business opportunities in support of the company’s vision to maintain and develop initiative to support a high performing care model.
• Ensures the effectiveness of clinical programs through monitoring, measurement, and implementation of performance improvement strategies as indicated
• Remain current on healthcare industry trends and value-based care models.
• Works collaboratively with the Population Health Manager and leadership with PHC Research and other teams as assigned on daily clinical operations, daily problem-solving of clinical and operational issues, and the development and revision of policies and procedures.
• Relationship building with external provider partners including coordinating performance reviews for defined preferred providers.
• Assesses current clinic flows, processes, and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes.
• Participate in continuing professional growth through attendance at workshops and professional in-services and through individual research and reading, to include communication skills.
• Attend and participate in organized functions of PHC and perform administrative functions as necessary.
• Demonstrate personal responsibility and respect for patients, patients’ families, and co-workers in professional appearance.
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Others duties as assigned.

Requirements : QUALIFICATIONS

KNOWLEDGE AND SKILL REQUIREMENTS :

ENVIRONMENTAL / WORKING CONDITIONS :

PHYSICAL / MENTAL DEMANDS :