People Shared Services Representative I, Service Enablement Coordination

People Shared Services Representative I, Service Enablement Coordination

Human Resources

United States of America

Arkansas

Lowell

Full time

Under close supervision, this position is responsible for providing support to employees on standard People department inquiries. The incumbent is the initial contact to provide guidance on policies, procedures, employee records, and department systems. This position will be assigned to a function with opportunities to service different areas within the People Shared Services group.

Key Responsibilities :

• Provide self-service guidance to employees related to the accuracy and completeness of personnel records; maintain a high level of data integrity and protection of personally identifiable information (PII) in systems
• Research and provide personalized information and solutions to routine incoming employee inquiries via phone calls, emails, and chats; inquiries may include, but are not limited to, benefit programs, payroll, People Department policies and procedures, and I-9 processing
• Identify and escalate to appropriate teams for lengthier and / or more complex questions
• Ensure all paperwork and data received is processed accurately and in a timely manner
• Meet acceptable standards of service center metrics, such as unavailable time, resolution and processing accuracy and timeliness
• Maintain documentation of all transactions and assign to appropriate parties using the internal management tool
• Perform additional administrative duties as the need arises

Minimum Qualifications :

Preferred Qualifications :

This position is not eligible for employment-based sponsorship.

Factors which may affect starting pay within this range may include skills, education, experience, geography, and other qualifications of the successful candidate. This position may be eligible for annual bonus and incentives based on profitability or volumes in accordance with the terms of the Company's bonus and incentive plans, as applicable and in effect from time to time.

The Company offers the following benefits for full-time positions, subject to applicable eligibility requirements, as may be in effect from time to time : medical benefit, dental benefit, vision benefit, 401(k) retirement plan, life insurance, short-term and long-term disability coverage, paid time off commensurate with tenure (includes vacation and sick time), six weeks of paid maternity leave along with two weeks of paid parental leave, and six paid holidays annually.

GED (Required), High School (Required)

Customer Service / Account Manager

00607136 People Shared Services Representative I, Service Enablement Coordination (Open)