Retail Service Representative

A company is looking for a Retail Service Representative to join their team in Greensboro, NC.

Key Responsibilities

Process complex orders and ensure customer management system is updated accurately

Clarify, diagnose, and resolve customer order issues while communicating with internal partners

Identify and implement improvements to enhance overall service level

Required Qualifications

High school diploma or equivalent with 1-3 years of order processing experience

Demonstrated skills in word processing, spreadsheets, and general computer use

Knowledge of products and services related to the role

Ability to determine customer needs and assist in issue resolution

Strong time management and results-oriented mindset