Customer Service Representative

Job Description

Job Description

Customer Service Representative

Who we are :

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for :

Atkore is currently searching for a Customer Service Representative. Reporting to the Customer Service Supervisor, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner. The ideal candidate will have a high school diploma with a minimum of 2 years of experience working in a similar role preferably in a manufacturing or electrical customer service environment.

This is an on-site position that will be located in Dallas-TX, Albuquerque-NM, Eugene-OR, Pendleton-OR, or Tampa-FL.

What you’ll do :

• Processing orders, quotes, credits, returns applications and other requests
• Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
• Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
• Answering basic technical inquiries
• Directing advanced technical requests and other unresolved issues to the appropriate resource
• Managing customer accounts
• Promptly responding and assisting customers with damaged shipments and / or mis-shipments
• Keeping good records of customer interactions and transactions
• Communicating and coordinating with internal departments and outside vendors
• Monitoring product stocking levels and inventory turns
• Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
• Performing other related duties as assigned

What you’ll bring :

Within 3 months you’ll :

Within 6 months you’ll :

Atkore is a five-time Great Place to Work© certified company and a four-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

As of the date of this posting, a good faith estimate of the current pay for this position is $40,640 - $55,880. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include :

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.