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Community Health Worker - Community Reentry

Community Health Worker - Community Reentry

Family Health Centers of San DiegoSan Diego, CA, United States
30+ days ago
Job type
  • Full-time
Job description

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother / community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites , over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff.

Job Roles

Collaborate with multidisciplinary care team in coordinating a wide array of navigation, health care, case management, educational support and patient engagement functions in recruiting, supporting and connecting individuals to services at FHCSD.

Facilitate enrollment of patients in FHCSD services. Schedule appointments and conduct intake per department guidelines and productivity goals.

Facilitate care transitions between providers, community partners, and specialty care providers through use of the Electronic Health Record to ensure relevant correspondence is attached for each patient.

Provide support for patients, focusing on reducing poor health outcomes through improving continuity of care.

Provide support, empowerment, education, and case management services for those that may be chronically ill, including co-morbid substance use and / or mental illness through direct interaction or within a group setting environment.

Educate potential patients about FHCSD services to include relationship building in connecting to a wide array of services.

Conduct periodic assessments of patients' substance use, physical activity, dietary, or other habits harmful to health and wellbeing.

Serve as liaison between the multidisciplinary care team and the community to include developing relationships with various stakeholders as part of the patient's care plan. Resolve any barriers related to necessary resources.

Participate regularly in program meetings.

Function collaboratively with partners of FHCSD.

Identify linguistic, cultural and transportation needs of clients with linkage to resources as appropriate.

Track, monitor and actively manage assigned cases to ensure coordination of care, retention of patients, and to ensure a high level of utilization is maintained.

Attend ongoing training to include certification courses when applicable.

Perform other duties as assigned.

Education / Certification / Licenses / Registration

  • High School Diploma or GED equivalent required.
  • Bachelor's Degree in health care or social services field or Community Health Worker certification preferred.
  • OR equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties.
  • Traveling between sites and other locations is required as an essential function of the job. Must have a car, a valid California driver's license, and proof of minimum levels of car insurance as required under California law, although limits of $100,000 are recommended. An acceptable driving record is also required. California law requires all drivers to obtain a valid California driver's license within ten days of establishing residency. Mileage and other reimbursement governed by policy.

Experience / Specialized Skills (Including Language)

  • 2 - 3 years of experience working with health care systems, substance use treatment programs, or community-based organizations OR CHW Certificate required.
  • Lived experience that aligns with and provides a connection between the CHW and the community being served required.
  • History of lived experience with population served required. Including, but not limited to, formerly incarcerated, refugee / immigrant, formerly experiencing homelessness.
  • Knowledge of adult health coaching and engagement techniques, best practices and tools.
  • Ability to engage clients in meeting their health care needs through inclusion of patient connectedness with FHCSD services through care coordination and case management strategies.
  • Ability to exercise discretion, and maintain confidential information.
  • Ability to work in a fast-paced environment in seeking solutions and health care service connections.
  • Ability to work effectively with clients from diverse social, cultural and economic groups.
  • Possess critical thinking skills in finding solutions to problems / addressing barriers.
  • Strong interpersonal and customer service skills with the ability to interact empathetically with persons who possess diverse levels of socio-economic and education backgrounds.
  • Intermediate verbal and written communication skills to include the ability to communicate effectively with those who speak English as a second language.
  • Bilingual English / Spanish / Dari / Farsi / Pashto / Haitian Creole or other language preferred.
  • Knowledge of the community resources, health and social services systems in San Diego County, and a willingness to work within these settings when appropriate.
  • Ability to work in a variety of environments to include various criminal justice system settings, encampments, immigration camps, community organizations, outpatient treatment facilities, etc.
  • Ability to work well in a team-based environment or independently.
  • Demonstrated ability to maintain good working relationships with employees, coworkers, and community partners.
  • Basic skills in computer applications and software to include MS Office and Electronic Medical Records.

    • Physical Requirements / Working Environment

    Bending (neck) : OCCASIONALLY (1 - 3 HRS)

    Bending (waist) : RARELY (0-1 HRS)

    Carrying 0 - 10 lbs : RARELY (0-1 HRS)

    Carrying 11 - 25 lbs : NEVER

    Carrying 25 - 50 lbs : NEVER

    Carrying 51 - 75 lbs : NEVER

    Carrying 75 lbs : NEVER

    Climbing (ladder) : NEVER

    Climbing (stairs) : RARELY (0-1 HRS)

    Driving : To drive from one clinic or another, or in the community : Regular Driving (More Than 3 Days / Week)

    Exposure to blood borne pathogens and biohazards : NO

    Exposure risk to aerosol-transmitted diseases : YES

    Fine manipulation : OCCASIONALLY (1 - 3 HRS)

    Kneeling : RARELY (0-1 HRS)

    Lifting 0 - 10 lbs : RARELY (0-1 HRS)

    Lifting 11 - 25 lbs : NEVER

    Lifting 25 - 50 lbs : NEVER

    Lifting 51 - 75 lbs : NEVER

    Lifting over 75 lbs : NEVER

    Power Grasping : OCCASIONALLY (1 - 3 HRS)

    Pulling 0 - 10 lbs : OCCASIONALLY (1 - 3 HRS)

    Pulling 11 - 25 lbs : RARELY (0-1 HRS)

    Pulling 25 - 50 lbs : RARELY (0-1 HRS)

    Pulling 51 - 75 lbs : NEVER

    Pulling over 75 lbs : NEVER

    Pushing 0 - 10 lbs : RARELY (0-1 HRS)

    Pushing 11 - 25 lbs : RARELY (0-1 HRS)

    Pushing 25 - 50 lbs : RARELY (0-1 HRS)

    Pushing 51 - 75 lbs : NEVER

    Pushing over 75 lbs : NEVER

    Reaching (above shoulder level) : RARELY (0-1 HRS)

    Reaching (below shoulder level) : RARELY (0-1 HRS)

    Repetitive use of hand : CONSTANTLY (6+ HRS)

    Simple Grasping : OCCASIONALLY (1 - 3 HRS)

    Sitting : CONSTANTLY (6+ HRS)

    Standing : OCCASIONALLY (1 - 3 HRS)

    Twisting : RARELY (0-1 HRS)

    Use of Personal Protective Equipment : As established by Department Standards

    Walking : OCCASIONALLY (1 - 3 HRS)

    Working around equipment and machinery : Office equipment

    Ages of Patients Served : N / A

    In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits.

    $24.00 - $29.26

    If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and / or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here : FHCSD Wellness - Employee Hub (gobenefits.net)

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    Community Health Worker • San Diego, CA, United States