Front Desk Representative

Front Desk Representative

Job Category : Hotel

Requisition Number : HOTEL004818

Placerville, CA, USA

Description

Duties and Responsibilities

• Serves as first point of contact for our guests with friendly greetings and exceptional guest service that exceeds our guests' expectations.
• Registers guests, collects payment, and registers data regarding payment for expenditures.
• Provides quotes for guests and upsell rooms whenever possible.
• Performs all check-in and check-out tasks.
• Ensures all charges are applied to the correct guest account.
• Resolves all guest disputes.
• Answers external and internal telephone inquiries, deliver mail and respond to inquiries regarding the casino promotions, events, restaurants, surrounding area and attractions.
• Ensures all cash and cash equivalents are accounted for at the beginning and end of each shift.
• Provides administrative and program support to management and staff.
• Greets all guests and ensures an exceptional customer service experience.
• Contributes to a team effort and accomplishes related results as required.
• Communicate with housekeeping staff to ensure all rooms are clean and ready to accommodate guests needs.
• Maintains a working knowledge of business objectives in order to deliver quality products and service that meets guest needs.
• Works in a clean, sanitary, safe, and organized manner abiding by all health and safety regulations.
• Maintains a professional appearance and acts as a role model according to the established grooming and appearance policy.
• Stays informed on casino facilities, as well as current and upcoming special events, in order to advise guests and fellow team members, whenever possible.
• Performs all other duties as assigned.

Qualification Requirements

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.