Cloud Architect

Job Title : Cloud Architect Salesforce Service Cloud

Location : Mentor / Cleveland, OH

Type : Full-Time

Salary : $150k per annum

Job Summary

We are seeking a Cloud Architect to lead the end-to-end architecture, design, and implementation of Salesforce Service Cloud solutions. The role involves translating business requirements into scalable, secure, and high-performing Salesforce architectures, defining integration strategies, establishing platform governance, and mentoring development teams.

Key Responsibilities

Lead solution architecture, design, and development for Salesforce Service Cloud and related modules.

Translate business requirements into scalable and secure Salesforce solutions.

Design Service Cloud components including Case Management, Omni-Channel, CTI, Knowledge Base, Service Console, and Field Service.

Define integration patterns with ERP, contact center systems, middleware, and legacy applications.

Oversee end-to-end SDLC : requirements gathering, design, configuration, development, UAT, and deployment.

Establish Salesforce best practices, governance, release management, and system standards.

Mentor developers, admins, and offshore teams.

Conduct architecture reviews and provide solution recommendations to leadership.

Collaborate with cross-functional teams including product owners, business SMEs, QA, and infrastructure.

Required Skills & Experience

10+ years of overall IT experience.

6+ years of hands-on Salesforce experience with focus on Service Cloud architecture .

Strong expertise in Apex, Flows, Lightning Web Components, SOQL, and REST / SOAP API integrations.

Experience with Omni-Channel, Entitlements, Milestones, Case Routing, and Knowledge.

Strong understanding of Salesforce security : SSO, OAuth, roles, profiles, and permission sets.

Experience with enterprise-scale Salesforce orgs.

Preferred Qualifications

Salesforce certifications : Service Cloud Consultant, Application Architect, System Architect, or Integration Architect.

Experience in mentoring and leading technical teams.

Strong knowledge of platform governance and release management in Salesforce.