Centralized Patient Access Representative II - Specialty
Washington StaffingSpokane, WA, US- Full-time
Join Our Team At MultiCare
At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
About MultiCare's Access Center
The Centralized Access Team provides excellent patient care and the development of employees' healthcare skills, including those without previous healthcare experience. Our leadership and training team is focused on your success in all that you do during your career here at MultiCare. We encourage all individuals to apply who has the desire to grow and help serve our patients and community.
The Centralized Patient Access Representative II handles inbound calls and works referrals for our specialty clinics to include MultiCare Orthopedics, Sports Medicine, Podiatry, Physiatry, and Neurology clinics / / MultiCare Dermatology, Nephrology, Endocrinology and Diabetes Education, Pulmonary, OB / GYN and Sleep Medicine clinics.
The ideal candidate possesses exceptional customer service skills and demonstrates efficiency in their work with an emphasis on attention to detail. Reliable attendance and adaptability are key to the success of our team and supporting our patients and clinic partners.
FTE : 1.0, Shift : Days, Schedule : Monday - Friday Tentative Start date 12 / 1 / 2025
Position Summary
The Centralized Patient Access Representative II (CPAR-II) is responsible for assisting new and existing patients with scheduling appointments, facilitating communication with patient care team, and providing information and updates on a wide variety of topics related to their care. Creating an outstanding patient experience is a priority and achieved through your professionalism, empathy, and enthusiasm during patient interactions. Our CPARs are well-equipped to work in a fast-paced environment to assist patients with navigating their healthcare needs. CPARs use a variety of computer systems and access large volumes of information to complete a variety of complex tasks on behalf of the patients, providers and multiple medical practice locations.
Our ideal candidate has a positive attitude, drive to be successful and an overall love for the community.
Responsibilities
- All CPAR-I Functions
- Assigned additional responsibilities such as a higher volume of clinics, specialty and / or ambulatory procedure scheduling for medical practices
- Aids callers / patients, to include referral coordination, patient registration and scheduling new and follow-up appointments for multiple medical practice locations according to established protocols for contract and / or specialty clinics
- Navigate incoming referrals and ensure we are working to obtain any necessary insurance prior-authorization
- Initiate patient outreach as needed based off referral work queues
- Interpreter scheduling
- May function as a Lead Advocate based on demonstrated skills and abilities in the role
Requirements
Our Values
As a MultiCare employee, we'll rely on you to reflect our core values of Respec
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