Job Description
Job Description
Location : Irvine, CA (Onsite) | Type : Full Time | Salary Range : $60,000 - $125,000
As our Service Advisor, you’re one of the most important team members at Norm Reeves Volkswagen in Irvine. You’re responsible for creating a super Norm Reeves service experience for our guests and using your communication skills to build the bridge between guests and technicians.
Your work will ensure our guests leave 100% satisfied with their Norm Reeves experience. This role is a great way to kick start your career with us!
What You’ll Do :
- Greet guests as they arrive in the Service drive
- Commuicate empathetically with guests about their vehicle
- Offer solutions and added services to guests
- Prepare detailed repair orders after initial inspection with exact instructions, making special note of primary concern(s) from the guest
- Provide timely follow-up progress of each repair order and contact guests with repair changes
- Analyze quality control reports and maintain a high Customer Service Index Score
- Process monetary transactions
What You’ll Need :
Previous experience as a Service Advisor in a dealership setting2-3 years of experience requiredVolkswagen experience a plusA valid driver’s license and acceptable driving recordCreative, positive, team player attitudeAbility to analyze situations and make win-win business decisionsHonesty, empathy, and exceptional communication skillsLeadership skills in team-based and independent settingsWhat We Offer :
Unlock Your Potential – Free Training & Limitless Advancement Opportunities to Skyrocket Your Career Growth.Invest in Yourself – Tuition ReimbursementHealth and Wellness First – Comprehensive Medical, Dental, and Vision Plans to Keep You and Your Family Thriving.Enjoy Complimentary Group Life Insurance for Added Peace of Mind.Your Network, Your Success – Employee Referral Bonus Program - Earn While Building a Stronger Team.Shop and Save with our generous discounts on Sales, Service, and Parts at Any Norm Reeves Location.Secure Your Future - Build Wealth with 401k MatchingSmart Savings, Smart Choices – Section 125 Cafeteria Plan & Flexible Spending Account - Save on Taxes for Qualified Expenses.