Community Coordinator (Contract)PlayStation Global • Los Angeles, California, USA

Community Coordinator (Contract)

PlayStation Global • Los Angeles, California, USA

6 days ago

Job type

Full-time

Job description

Why PlayStation

PlayStation isnt just the Best Place to Play its also the Best Place to Work. Today were recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation5 PlayStation4 PlayStationVR PlayStationPlus acclaimed PlayStation software titles from PlayStation Studios and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation technology and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment a wholly-owned subsidiary of Sony Group Corporation.

Join the award-winning team that created God of War

The Community Team at Santa Monica Studio works to provide our fans with a best-in-class experience across our social channels. We are looking for a highly driven and passionate individual to join our team as a Community Coordinator.

A Community Coordinator is relied upon to assist the Community Manager and wider Community Team in the execution of operational tasks that support our long-term player engagement strategy.

Responsibilities

Support the Community Strategy

Communicate directly with fans building strong relationships and maintaining a visible external presence on social media sites / forums
Contribute to and maintain our community engagement strategy including methods for acquisition moderation policies content building and other outreach initiatives
Assist in generating assets to support communications needs
Provide copyediting and publishing logistic support for publication across online platforms
Help in the creation of benchmarking documentation to track the latest trends across the industry and digital media spaces

Community Feedback

Assist the Community Manager in compiling regular comprehensive reports covering both qualitative and quantitative assessment regarding player sentiment online

Monitor and track incoming bug reports feedback and inquiries from players ensuring timely responses and resolution

Collaborate closely with the development team to prioritize and escalate critical issues for efficient follow-ups and tracking of bug fixes

Actively monitor social media platforms forums and community channels to identify user-reported issues bugs and issues and create or update tickets accordingly

Discord Moderation

Collaborate with the Community Manager to organize events and activities that engage our community

Work closely with moderators to maintain a positive and inclusive environment within our Discord community

Proactively deescalate conflicts and address issues raised by community members as well as assist in answering ModMail tickets

Highlight the Fans

Identify and bring forth UGC created by our community members to the Community Manager

Curate UGC content to be featured in social media posts monthly reports and / or UGC video roundups to highlight the creativity of our community

PC Support

Monitor Steam HUB pages and community threads regularly to stay updated on player discussions feedback and issues

Proactively identify and escalate any emerging issues concerns or violations of community guidelines to the community team

Respond promptly to flagged and reported content including inappropriate posts spam or offensive material and take appropriate action to remove or address it

Recruitment

Collaborate with the recruiting team to create social media assets and copy to promote open positions within the studio

Skills

Effective Communicator & Collaborator

Excellent verbal and written communication skills and the ability to partner effectively with a diverse range of roles across the studio and SIE

Consistently able to demonstrate good judgement and critical thinking skills regarding how to position information to various stakeholders with a wide range of objectives

Able to distill and present information in a clean professional manner across a variety of formats including PowerPoint spreadsheets text documents etc. with a good eye for detail

Adept with conversation management and moderation on online platforms; in particular the ability to de-escalate in a professional and calm manner

Proactive Independence

Able to work independently once direction is provided as well as quickly digest and effectively implement feedback when given

Comfortable proactively communicating needs and potential blockers to ensure deliverables can be executed on-time and at a high-quality level

Online Community Expert

Well-versed in the culture and expectations of console / PC gamers

Fluent with current social media platforms and trends especially Twitter / X Facebook Instagram Reddit Discord Twitch and TikTok

Project Management Craftsmanship

Strong organizational and project management skills including tracking multiple ongoing tasks / deliverables simultaneously from beginning to end

Ability to manage short and long-term deliverables with emergent / changing priorities

Education & Experience

1-2 years of experience in a community or digital communications role

Four-year undergraduate college degree or equivalent qualifications

Preferred Experience

Previous experience in the video games industry

Experience with JIRA and other database software

Basic competency with editing software like Photoshop and Premiere Pro for static / video assets

#LI-SMS

#LI-MC1

Avoid Recruitment Scams / Phishing Attempts :

Please be aware that any official outreach in response to your application will always be done from a @ email address . Always make sure to double check the spelling on Sony is correct and the characters have not been replaced with any numbers / symbols before replying.

Anyone using an email that is not @ is not affiliated with us and should be reported either via the platformthey are contacting youon or directly to your email service as a phishing attempt / scam.

Please refer to our Candidate Privacy Noticefor more information about how we process your personal information and your data protection rights.

At SIE working with our partners we consider several factors when setting each roles base pay range including the competitive benchmarking data for the market and geographic location.

Please note that the individual base pay range may vary based on job-related factors which may include knowledge skills experience and location.

In addition this role is eligible for benefit offerings that include medical dental and vision. Click here to learn more.

The estimated base pay range for this role is listed below this is an hourly rate.

$39.33 - $59.04 USD

Equal Opportunity Statement :

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity gender expression and gender reassignment) race (including colour nationality ethnic or national origin) religion or belief marital or civil partnership status disability age sexual orientation pregnancy maternity or parental status trade union membership or membership in any other legally protected category.

We strive to create an inclusive environment empower employees and embrace diversity. We encourage everyone to respond.

PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Required Experience :

Key Skills

English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

Employment Type : Contract

Experience : years

Vacancy : 1

Monthly Salary Salary : 39 - 59

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