Sr. Director of Digital Platforms

Senior Director of Digital Platforms

Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. We invite you to take an active role in helping us create a true sense of belonging across our organization an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.

Position Summary : The Senior Director of Digital Platforms will lead the strategy, governance, and execution of the organization's customer-facing and revenue-generating digital platforms. This role is responsible for aligning digital systems with member experience, business growth, and data-driven decision-making. It provides cross-functional leadership across applications, data, and product stakeholders while ensuring the organization's digital technology stack is scalable, performant, and innovative. This role is both strategic and operational ideal for a digital leader with strong technical acumen, platform ownership experience, and a proven ability to lead cross-functional initiatives in complex environments.

Responsibilities :

• Digital Platform Leadership & Governance
• Oversee the full lifecycle of key digital platforms including : CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms
• Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems
• Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics
• Cross-Functional Oversight
• Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution
• Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes
• Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts
• Digital Analytics & Tagging
• Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP)
• Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement
• Enable measurement frameworks for personalization and content targeting
• AI & Personalization Strategy
• Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement
• Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation
• Team Leadership
• Build and manage a high-performing team including :
• Manager of Enterprise Applications
• Web Analytics & Tagging Lead
• Community & Engagement Platforms Owner
• Provide mentorship and technical guidance across assigned platforms and staff

Qualifications :

Education and Work Experience :

Physical and Mental Demands :

Equal Employment Opportunity Statement : All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Job Locations US-Remote