Senior Instructional Designer

Are you passionate about creating impactful learning experiences that elevate performance and drive service excellence? If so, the Senior Instructional Designer role could be the perfect fit for you.

Role Summary :

We are seeking a dynamic and experienced Senior Instructional Designer to support our growing call center team and support functions within our wealth management firm. This role will focus on designing, developing, and implementing engaging training programs that enhance the knowledge, skills, and performance of our call center professionals. The ideal candidate will have a strong background in adult learning principles, instructional design methodologies, and eLearning development tools.

Responsibilities :

• Design and develop interactive and engaging learning solutions, including instructor-led training (ILT), virtual instructor-led training (vILT), eLearning modules, job aids, and performance support tools.
• Collaborate with subject matter experts (SMEs), trainers, and stakeholders to identify training needs and develop customized learning solutions.
• Utilize instructional design models (ADDIE, SAM, etc.) to create impactful learning experiences tailored for a fast-paced call center environment.
• Develop assessment strategies to measure learner engagement, knowledge retention, and performance improvement.
• Maintain and enhance a library of training materials, ensuring content is current, accurate, and aligned with company objectives.
• Leverage Learning Management System (LMS) tools to deliver, track, and report on training effectiveness in partnership with our HR Systems team.
• Incorporate multimedia, gamification, and microlearning techniques to drive engagement and retention.
• Support new hire onboarding programs and ongoing training initiatives to enhance service center effectiveness.
• Stay current on trends in instructional design, adult learning, and call center best practices to continuously improve training approaches.

What are we looking for?

We want strong collaborators who can deliver world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team-oriented, and can execute in a way that encourages creativity and continuous improvement.

Requirements :

Core Competencies & Skills :

Preferred :

#LI-PA

Pay Range :

$69,000-$115,000 / yearActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Company Overview :

LPL Financial Holdings Inc. (Nasdaq : LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace. LPL supports over 29,000 financial advisors and the wealth-management practices of 1,100 financial institution, servicing and custodying approximately $1.9 trillion in brokerage and advisory assets on behalf of approximately 7 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit .

Join LPL Financial : Where Your Potential Meets Opportunity

At LPL Financial, we believe that everyone deserves objective financial guidance. As the nation’s leading independent broker-dealer, we offer an integrated platform of cutting-edge technology, brokerage, and investment advisor services.