Quality & Training Specialist

Scope of Position

The Quality and Training Specialist plays a key role in driving customer retention, growth, and portfolio sales within the on-premise sector (Hotels, Restaurants, Bars and large businesses) across Orange County, California.

This role is responsible for onboarding, training, and supporting new and existing accounts, primarily focusing on the top 100 accounts in the territory. The Quality and Training Specialist ensures long-term customer success by conducting regular visits, building relationships with decision-makers, delivering training programs, overseeing brand / menu execution, and identifying opportunities for portfolio expansion.

As a Brand Ambassador, the Quality & Training Specialist strengthens brand visibility, enforces quality standards, and partners with distributor sales teams to maximize retention and revenue growth.

Key Responsibilities

Retention & Growth

• Manage and retain the top 100 accounts in the region, driving incremental revenue and profitability.
• Conduct regular visits with key decision-makers to ensure satisfaction, renew contracts, and identify upsell opportunities.
• Support branding, menu placement, equipment optimization, and portfolio expansion initiatives.

Quality Assurance & Training

Account Management & Collaboration

Administrative & Reporting

Budget Management

Qualifications