Vendor Management Program Manager - IT Supplier Performance

Supplier Performance Manager

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. The person in this role will work from the Medtronic facility located in Mounds View, Minnesota. This role may require 5-10% domestic travel to enhance collaboration and ensure successful completion of projects.

As the Supplier Performance Manager within the Vendor Management Office (VMO), you will be responsible for driving continuous improvement and accountability across Global IT's strategic supplier base. You will oversee key processes related to supplier segmentation, performance monitoring, engagement, and development. You will collaborate with global teams, internal customers, and our most impactful technology suppliers to ensure performance is measured and managed effectively, aligned with operational, financial, and innovation goals.

Success in this position will be achieved through the implementation and ongoing maintenance of supplier scorecards, coordination of recurring supplier events (monthly stewardship, QBRs, annual summits), and the generation of sustainable value from programmatic governance and partnership activities.

Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives.

Medtronic is committed to fostering a diverse and inclusive culture.

Supports the ongoing management of the strategic partnerships program by collaborating with the vendor management team to establish strategies, structures, and templates.

Ensures consistent processes with the vendor management team and Global IT's top suppliers.

Applies established governance and partnership frameworks to supplier management activities, supporting the creation and maintenance of scorecards, participating in SLA / KPI review forums, and assisting with the implementation of improvement plans based on quantitative and qualitative feedback.

As a part of the VMO supplier scorecard program, builds relationships internally and externally with account teams, technology SMEs, and executive sponsors.

Manages the segmentation of suppliers into tiers, ensuring the process is conducted and reviewed at a regular cadence. Maintains criteria for Global IT's investment level in strategic suppliers and partners.

Coordinates Quarterly Business Reviews (QBRs) and Executive Supplier Reviews (ESRs), maintaining the master calendar, scheduling meetings, and ensuring programmatic stewardship. Supports agenda preparation, attendee management, and meeting prioritization in partnership with key stakeholders.

Works with the vendor management team to maintain relationship ladders and stakeholder maps for our leading technology suppliers.

Supports the execution of our annual Supplier Summit (and related events) by coordinating logistics and assisting with general event planning.

Connects Medtronic's needs with partner capabilities by administering stakeholder conversations, reviewing supplier pitch books, and coordinating innovation opportunities in partnership with VMO strategic leads.

Supports the tracking and execution of identified use cases that leverage new-to-Medtronic supplier capabilities in digital, AI, and automation, resulting in hard-dollar return on investment.

MUST HAVE (Minimum Qualifications) :

Bachelor's degree

5+ years of experience with a bachelor's degree or 3+ years of experience with an advanced degree

NICE TO HAVE (Preferred Qualifications) :

Bachelor's degree, preferably in a technical or business-related field.

8+ years working in some combination of IT operations, procurement, vendor management, or business development; where measuring, managing, and influencing supplier behavior and outcomes was a core part of the position.

6+ years working with large, strategic IT suppliers, preferably across a variety of commodity areas- i.e. Hardware, Software, Network and IT Services.

Strong written, oral, and interpersonal communication skills, specifically as it relates to working with internal and external technology teams to maintain effective relationships and long-term partnerships.

Ability to influence both internally and externally to create, manage, and mature a world-class supplier partnerships program.

Strong organizational skills in support of time-bound scorecards, stewardship meetings, and supplier management activities.

Strong presentation skills in support of both recurring reporting and ad hoc strategy and analysis that must be communicated internally and externally.

Intellectually curious and entrepreneurial always looking for new approaches to problems, and new opportunities for improvement.

Optimistic and solution focused brings a positive outlook to the team, with a belief that we can always find a better, faster, cheaper way to deliver vs. the status quo.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week : Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance / reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees : Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below : Medtronic benefits and compensation plans.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team. With one Medtronic mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will

Build a better future, amplifying your impact on the causes that matter to you and the world

Grow a career reflective of your passion and abilities

Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest :