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Customer Relationship Specialist

Customer Relationship Specialist

Trex BrandAtlanta, GA, US
3 days ago
Job type
  • Full-time
Job description

Customer Relationship Specialist

When you work at Trex, you're helping to grow and enhance a true original. You join a company that boldly launched an entire industry and still leads the way.

We are looking for a Customer Relationship Specialist to help us by leading the Vendor of Record process, driving the facilitation of Flatbed Distribution Center (FDC), and managing special orders. As a Trex Customer Relationship Specialist, you will be looked to as an innovator and expected to oversee proper order placement, allocation, shipment, and receipt of goods. This role is a key member of our Retail Sales team.

Responsibilities

Operational Support & Vendor Management :

  • Lead the Vendor of Record process, managing the relationship with Home Depot, distributors, and Trex internal teams (including IT, Accounting, and Marketing).
  • Failure Notifications : Monitor operational failures and ensure timely resolution, communicating with relevant departments.
  • PO Tracking : Track and ensure proper placement and delivery of Purchase Orders (POs) in coordination with Home Depot and distributors.
  • FDC Invoice Tracking (AP / AR) : Manage invoice tracking for Accounts Payable and Accounts Receivable, ensuring timely and accurate processing.
  • EDI Enablement : Oversee Electronic Data Interchange (EDI) processes to streamline communication and data exchange with partners.
  • FDC Forecasting : Support demand forecasting for FDC to ensure accurate order management and inventory planning.
  • IPR Communication : Facilitate communication related to Import / Export Process Requirements (IPR), ensuring compliance.
  • Distributor Pricing & BuyTrex Ordering : Ensure accurate distributor pricing and manage procurement via the BuyTrex ordering system.
  • FDC Pricing : Work with the pricing team to maintain FDC pricing structures.

Accounting & Payment Processing :

  • PO and Payment Processing : Enter POs and manage payment processing to third-party vendors and distributors, ensuring timely payments.
  • Retailer Deductions and Claims : Work with the Trex accounting team to resolve retailer deductions, payments, and claims.
  • Monthly Accruals & Budget Management : Track team budget and process monthly payments and accruals, maintaining financial records accurately.

    • Cross-functional Collaboration :

  • Partner with Home Depot, distributors, and Trex teams to drive initiatives that support key sales and performance goals.
  • Coordinate monthly executional priorities with the TAR team, including RAP sheets, special projects, and serving as the main point of contact for TAR inquiries.
  • Main point of contact for internal teams, including marketing, customer care, and accounting, ensuring smooth communication and resolution of issues.
  • Represent Trex in handling disputes and complaints related to Home Depot orders, maintaining professional relationships with retail partners.

    • Analysis & Reporting :

  • Sales Data Analysis : Pull, analyze, and interpret weekly sales reports from Home Depot Supplier Hub and Sales Analyst tools to track performance and identify issues.
  • Order & Execution Tracking : Monitor and resolve discrepancies in sales data and orders, ensuring issues are addressed based on analysis.
  • Big Box Merchandising : Track and manage the execution of literature and merchandising within the retail environment.

    • Process Improvement & Miscellaneous :

  • Process Optimization : Analyze current workflows and identify opportunities for process improvements across operations.
  • Vendor Record Management : Continuously develop and implement improvements for the Vendor of Record process.
  • Retail Merchandising Management : Manage JDE accounts, Tar Tools sourcing, procurement, inventory management, and website management (BuyTrex).
  • Quote Center and Item Set-Up : Oversee the setup and maintenance of products in the Quote Center, PIM, and IDM.

    • Travel Requirements

    This position requires 10% overnight travel for customer meetings, trainings, and conferences. A valid driver's license is required.

    Job Location

    Atlanta, GA, United States (Hybrid)

    Position Type

    Full-Time / Regular

    Experience

    We are looking for individuals with a bachelor's degree in business administration or a related field and 2 years of sales experience. We want to hear from you if you have previous experience as a data analyst. The ideal candidate will have strong Excel and data analytics skills.

    At Trex, we believe in persevering even when there's no road map, embracing groundbreaking as a way of life. We encourage multiple perspectives and welcome diverse people who problem-solve, adapt, and innovate always with a firm foundation in safety and integrity.

    Salary

    Base Salary Range : $55,000-$75,000 annually.

    The salary range provided serves as a general guideline for potential compensation for this position. It reflects the base salary and does not account for other benefits or additional compensation opportunities that may apply. This role is also eligible for further compensation through an annual / sales bonus, in addition to the base salary.

    At Trex, individual base salaries are determined based on various factors, including relevant skills, qualifications, experience, and geographic location. We are committed to maintaining pay equity and consider the internal equity of our existing team members when finalizing compensation offers. In addition to competitive pay, Trex offers a comprehensive benefits package, which is detailed below.

    Benefits & Perks

    We believe that real effort should be rewarded. We take care of you as part of our Trex family so you can take care of yours. Here are some of the perks beyond the paycheck :

  • Time Off : We'll give you paid holidays and paid vacation.
  • Health, Dental, and Vision Insurance : Choose from a variety of options. We'll cover a generous share of the cost. Plus, you can earn lower rates through our wellness program.
  • 401(k) With Company Match : Save for your retirement, and we'll match it dollar for dollar.
  • Tuition Reimbursement : We're all about lifting each other to the next level. When you're ready to get the degree, we'll pick up part of the tab.
  • Training and Education : We offer dozens of options to boost your performance both online and on-site nearby.
  • Stock Purchase Program : Invest in Trex at a discounted price.
  • Employee Discount Program : When you make the World's No. 1 Decking Brand, you'll probably want to enjoy the finished product yourself. We'll give you a discount.

    • Who We Are

    Over 30 years ago, our founders created the world's first high-performance, low-maintenance composite decking and outdoor living products. That entrepreneurial spirit still drives us today as we continue to redefine our industry and lead the way for what's next in outdoor living. Today, Trex is the world's #1 brand of sustainability-made, wood-alternative decking and deck railing all proudly manufactured in the USA. As a publicly traded company [NYSE : TREX], we take pride in being the largest recycler of plastic film in the country, as well as caring for the communities and the planet where we live. We nurture meaningful connections, from local engagement and investment to eco-friendly products and sustainable manufacturing processes.

    Everything we do is grounded in our values and guided by our beliefs. We are looking for candidates who embody our core values :

  • Do the Right Thing
  • Act with Boldness and Authenticity
  • Drive Sustainability
  • Innovate and Adapt

    • At Trex, you'll become part of a diverse yet unified team that sustains the trailblazing spirit and strengths that made Trex the industry leader learning, adapting, solving, and succeeding.

    We welcome new ideas and fresh perspectives, and we encourage you to bring your best to help us shape the future of Trex.

    Career Advancement

    At Trex, you can take pride in craftsmanship. There's an art and a science to what we do, and we never stop working to refine and improve. That means no matter how long you've been with Trex, you have ongoing opportunities to grow your expertise enhancing your career, your team and our shared efforts. You will help shape our future.

    EEO

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