Manager, Production Support / Corrections

Defined Contribution Operations Manager

Establish and achieve department goals for Defined Contribution (DC) Operations teams providing services to internal and external customers.

Responsibilities

• Direct daily team activities to complete assigned DC Operations functions, with accountability to meet company objectives.
• Set team goals, objectives, and priorities in alignment with department goals
• Facilitate resolution of escalated issues, and develop processes to mitigate future issues.
• Build and maintain positive proactive relationships with internal and external customers.
• Work with other department managers on integrated strategies, workflows and system development efforts that maximize organizational effectiveness.
• Act as the lead between the business units and the IT Group to correct system issues and / or report issues by creation of intake tickets (JIRA) with appropriate documentation.
• Continuously search for ways to improve effectiveness, efficiency, and "value added" for internal and external customers.
• Guide staff to perform detailed analysis / troubleshooting of application / process issues to identify the "root" cause of an issue with further consideration of the full impact on stakeholders.
• Define and assign resources to provide informational workshops for other divisional teams.
• Initiate and lead projects within the department.
• Evaluate staff performance and complete appraisals. Coach and counsel team members individually and together toward improved performance.
• Partner with trainers on the training and development of new employees.
• Participate in the interview and selection of new employees.
• During high volume periods, evaluate and execute operational tasks as needed.
• Develop and train staff on complex query statements (i.e. : UNION's, JOIN's, EXIST's, etc.) using Linux, DB2 SQL and Microsoft SQL Server applications.
• Coordinate the communication of complex information to end users, upper management, and development / systems staff.
• Develop and lead cross-functional project teams based on business need.
• Coordinate on-call support for nightly batch systems support.

Qualifications

Preferred Qualifications

Working Conditions

Compensation

The salary for this position generally ranges between $85,000 - $94,000 annually / per hour. Please note that the salary range is a good faith estimate for this position and actual starting pay is determined by several factors including qualifications, experience, geography, work location designation (in-office, hybrid, remote) and operational needs. Salary may vary above and below the stated amounts, as permitted by applicable law. Additionally, this position is typically eligible for an Annual Bonus 15% of based on the Company Bonus Plan / Individual Performance and is at the Company's discretion.

What We Offer

For eligible employees, we offer a comprehensive benefits package designed to support both the personal and financial well-being of our employees.

Compensation Benefits

Benefits Package

Health and Work / Life Balance Benefits

Inclusion & Diversity

We believe our commitment to diversity and inclusion creates a work environment filled with exceptional individuals. We're thrilled to have been recognized for our efforts through the Human Rights Campaign Corporate Equality Index, Dave Thomas Adoption Friendly Advocate, and several Seramount lists, including the Inclusion Index, 100 Best Companies for Working Parents, Best Companies for Dads, and Top 75 Companies for Executive Women. To foster a culture of inclusivity throughout our workforce, workplace, and marketplace, Transamerica offers a wide range of diversity and inclusion programs. This includes our company-sponsored, employee-driven Employee Resource Groups (ERGs), which are formed around a shared interest or a common characteristic of diversity. ERGs are open to all employees. They provide a supportive environment to help us better appreciate our similarities and differences and understand how they benefit us all.

Giving Back

We believe our responsibilities extend beyond our corporate walls. That's why we created the Aegon Transamerica Foundation in 1994. Through a mix of financial grants and the volunteer efforts of our employees, the foundation supports nonprofit organizations focused on the things that matter most to our people in the communities where we live and work.

Transamerica's Parent Company

Aegon acquired the Transamerica business in 1999. Since its start in 1844, Aegon has grown into an international company serving more than 23.9 million people across the globe. It offers investment, protection, and retirement solutions, always with a clear purpose : Helping people live their best lives. As a leading global investor and employer, the company seeks to have a positive impact by addressing critical environmental and societal issues, with a focus on climate change and inclusion and diversity.