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Bilingual Customer Service Rep
Bilingual Customer Service RepBCForward • Indianapolis, IN, US
Bilingual Customer Service Rep

Bilingual Customer Service Rep

BCForward • Indianapolis, IN, US
18 hours ago
Job type
  • Full-time
Job description

Job Description

Job Description

BCforward is currently seeking a highly motivated Customer Service Rep for an opportunity in Indianapolis, IN 46214 (Remote – IN or EST)

Job Details :

Job Title : Customer Service Rep

Job Location : Indianapolis, IN 46214

Expected Duration : 12 Months (with possible extension)

Pay Rate : $20 / hr on W2

Shift Time : 10am - 7pm EST-Mon- Fri

Estimated Start Date on November 1 st Week

  • REMOTE – IN OR EST

Job Description :

  • The Investigator Support Coordinator is responsible for supporting and communicating with investigative sites, including managing incoming and outgoing telephone contact. The coordinator resolves accession holds by working with sites, project management, and data revision personnel, and provides results to site staff by telephone or fax.
  • Key Responsibilities

  • Notify investigator sites, sponsors, and affiliates of laboratory results, sponsor-determined flags, and test cancellations as defined in the Statement of Work (SOW)
  • Monitor, track, and resolve accession holds; inform the Supervisor and associated Project Manager of any delays
  • Update the database with appropriate information and notify personnel of additional testing needs
  • Support sites and sponsors with project-related questions via phone and email
  • Adhere effectively and timely to management communications, meetings, and Standard Operating Procedures (SOPs)
  • Assist and support the implementation of global processes and procedures
  • Track and report metrics as determined by management within agreed timelines
  • Document all service failures, resolve issues, and escalate to management when appropriate resolution is incomplete
  • Act as a liaison for both internal and external clients
  • Communicate investigator site needs when new policies or procedures are discussed
  • Instill a culture where patient safety is the top priority; promptly address and escalate patient safety issues as needed
  • Ensure investigators’ needs are considered prior to implementation of new processes and procedures
  • Qualifications

  • High School Diploma
  • Minimum 2 years of customer service experience over the phone
  • Fluency in English, plus Spanish and / or Portuguese preferred
  • Experience in the pharmaceutical industry is an advantage
  • Skills and Competencies

  • Strong customer service skills
  • Self-motivated with excellent verbal communication
  • Attention to detail and strong organizational skills
  • Ability to handle multiple tasks and distractions while maintaining professionalism
  • Adaptability and problem-solving skills
  • Ability to work independently while being a team player
  • Additional Information

  • This is a fully remote position
  • Work hours may vary during training and post-training phases
  • Saturday shift is required once every 2 months
  • Benefits :

    BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

    Company Description

    About BCforward :

    Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

    BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

    BCforward is an equal opportunity employer.

    Company Description

    About BCforward : \r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

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