Managed Services Solutions Architect

Managed Services Solution Architect – Arrow ECS

About Arrow ECS : Arrow ECS, a division of Arrow Electronics, is a global technology enablement company that delivers innovative IT solutions and services to drive digital transformation. We specialize in value-added distribution, business consulting, and channel enablement helping technology manufacturers and their partners grow faster, operate more efficiently, and thrive in a rapidly evolving market.

Description

As a Managed Services Solution Architect, you will play a key leadership role in driving the design, development, and implementation of scalable, customer‑centric managed services offerings across the Americas. This strategic position blends technical expertise with business acumen to shape Arrow ECS’s service portfolio, accelerate revenue growth, and position Arrow ECS as a market leader in managed services.

What You’ll Be Doing

• Lead the architectural design and definition of innovative Managed Services solutions based on market needs, technology trends, and Arrow’s business objectives.
• Consolidate market and partner feedback to inform service development priorities in collaboration with regional and country leadership teams.
• Define technical and functional requirements, delivery models, and cost estimates for new service initiatives.
• Architect scalable service designs across infrastructure, SaaS, and hybrid environments ensuring performance, security, and operational excellence.
• Lead technical workshops with key customers and partners, translating requirements into actionable solutions that drive business outcomes and sales opportunities.
• Guide the ongoing development of the Arrow Xpand managed services platform, establishing roadmaps for enhancements and integrations.
• Define and track key performance indicators (KPIs) and service‑level agreements (SLAs), ensuring delivery quality and partner accountability.
• Collaborate with service development teams to establish delivery models, processes, and platform architecture.
• Support go‑to‑market strategy by providing sales enablement, training, and technical expertise to internal teams.
• Partner with Service Solution Managers to define value propositions and competitive service pricing strategies.

What We’re Looking For

Work Arrangement

Fully Remote. Must be able to travel to an Arrow office location as requested by Arrow leadership.

Benefits

Annual Hiring Range / Hourly Rate

$126,300.00 – $170,000.00 OTE (Actual compensation may vary based on location, experience, education, and skill level. Pay ratio between base pay and target incentive will be finalized at offer).

Location

United States – Georgia (Remote employees may be required to be present at the nearest designated Arrow office for work‑related purposes, at the company’s request).

Time Type

Full time

Job Category

Sales

EEO Statement

Arrow is an equal‑opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran, or disability status.

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