Performance Enablement Lead

Join Usaa

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

USAA is reimagining how we enable the performance of our people and teams. We're seeking a visionary leader to architect and implement a modern, evidence-based performance strategy that drives business results while reinforcing our mission, values, and culture. This role will lead the transformation of performance management into a simple, scalable, and impactful experienceone that empowers employees, enables leaders, and accelerates organizational effectiveness.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations : San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is available for this position.

The Work Ahead

Strategy Design & Execution :

• Develop and implement a future-forward performance management strategy that is grounded in behavioral science, aligned to business outcomes, and deeply embedded in our culture.

Solution Development :

Change Leadership :

Stakeholder Collaboration & Co-creation :

AI & Technology Integration :

Measurement & Insights :

Culture Stewardship :

Project Management :

What You'll Do

Leads complex, comprehensive Talent Management projects from strategy through implementation, adoption, and stabilization.

Consults with senior business leaders to deeply understand the business and develops and implement talent programs and solutions to address their biggest needs.

Develops and delivers data-driven insights and materials to support talent practices and talent deliverables.

Creates and manages programs for specific employee populations, such as military-affiliated talent, high potential talent, and any other key segments as well as critical skills for the future of the workforce.

Uses data analytics to inform leadership development talent strategies, proactively identifies skill development opportunities based on business needs, identifies trends, and measures program effectiveness (ROI).

Manages vendor relationships and partners with USAA procurement to ensure optimal outcomes.

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have

Bachelor's degree; 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

8+ years of experience in enterprise-level talent program and process development and implementation with a focus on talent development (e.g. coaching, mentoring, rotations, leadership development, talent pipeline planning, learning, skills management).

Advanced knowledge of various talent management technology solutions.

Excellent communication, presentation, and interpersonal skills, particularly when working with senior executives.

Proven ability to develop and implement strategic talent management initiatives.

Proven ability and experience managing and influencing senior leaders and peer stakeholders.

Uses technology, AI, and / or automation to work efficiently and champions these behaviors among teammates.

Stays attuned to advancement in research and practice and applies those insights to work.

Experience managing change in support of organizational or programmatic initiatives.

Demonstrates a structured approach to problem solving while balancing competing priorities.

What Sets You Apart

Proven experience leading enterprise performance strategy or transformation in a complex, matrixed organization.

Deep expertise in performance management, organizational development, and behavioral science.

Strong track record of designing and implementing scalable, user-friendly solutions that drive measurable business impact.

Experience with digital platforms, AI tools, and data analytics in the HR space.

Exceptional communication and storytelling skills with the ability to influence senior stakeholders.

Demonstrated success in leading change and driving adoption across diverse teams.

Master's degree in Organizational Psychology, Business, HR, or related field.

Compensation Range

The salary range for this position is : $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

USAA employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.