Technical Consultant

We offer a flexible working policy that supports a healthy balance between personal and professional well-being.

This role requires in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.

Being a Technical Consultant at iManage Means… You will be responsible for executing the technical delivery of our enterprise projects and initiatives.  You will be recognized as the delivery subject matter expert.

You will collaborate closely with our clients and fellow team members to understand business processes and requirements to help ensure the delivery of successful, business critical outcomes.  Hear more from our Executive Vice President of Customer Experience, Jim Priz :

• “We are dealing with the most complicated and most strategic customers of iManage.
• It’s our job to make them successful no matter what.
• This involves a deep technical understanding of our products, design thinking to understand how our users will use our product and ensuring customer success as part of their journey to the cloud.” iM Responsible For… Providing technical expertise on consulting engagements in all stages, including planning, analysis, design, deployment, and testing stages of a project Assessing customer requirements, clarifying the client’s system specifications, understanding their work practices, and the nature of their business to formulate a technical solution design Conducting product demonstrations in support of business cases, providing best-practice advice to clients, and functioning as a trusted advisor Building and deploying solutions in line with design specifications Creating client deliverables such as presentations, build, deployment guides, and task lists Running successful data migrations in line with migration design specifications Delivering knowledge transfer sessions to customers and other team members Presenting progress reports to the Project Manager or customer teams Attaining an in-depth knowledge of and becoming a leading subject matter expert in our iManage technologies Maintaining a working knowledge of current and trending technologies, both internally and within the industry, as well as their applicability to the organization Developing a close working relationship with Engineering, Sales, and Support teams and fostering collaboration and teamwork Providing feedback on product usage, features requested at customer sites to Product Management to influence future roadmap direction Supporting case study development and providing lessons learned feedback to the project team iM Qualified Because I Have… A Bachelor’s degree in Computer Science or related field Strong SQL skills with experience in writing and optimizing queries, and understanding data normalization and transformation Experience in running data migrations in on-premises or cloud environments, including monitoring and troubleshooting Application integration and / or development skills using Python, REST APIs, PowerShell, and JSON Strong working knowledge of infrastructure, networking, security, and system architecture principles Experience working with Microsoft platforms and technologies, including Azure, as well as Virtual Desktop and Citrix environments Excellent implementation / delivery skills, including the ability to install, deploy, validate, and troubleshoot multi-product solutions and integrate with other systems while following product best practices, while prioritizing user and functional requirements Ability to effectively prioritize and juggle multiple engagements Team player who excels at building trusting relationships with customers and colleagues Excellent client-facing skills, including workshop planning, delivery & documentation Strong written / verbal communication skills with the ability to facilitate technical discussions effectively Bonus Points If I Have...
• Experience in the delivery of Enterprise Content Management / Information Governance solutions, ideally within legal, professional services, and financial services industries.
• Experience with iManage products & associated technologies Don't meet every qualification listed above?

Studies show that women and people of color are less likely to apply to jobs unless they meet all qualifications.

We welcome those that come with a growth mindset and a hunger for learning; so, if you are excited about this role but your past experience doesn't align perfectly with every qualification we encourage you to apply anyways! iM Getting To… Join a rapidly evolving, industry-leading SaaS company on an exciting journey of growth and scalability!  Take on meaningful, high-impact challenges by leveraging cutting-edge technologies and best-in-class protocols to drive innovation.  Own my career path with our internal development framework.

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