Software Support Engineer

As a Software Support Engineer at Test Products, Inc. (TPI), you'll be at the forefront of solving complex challenges in the manufacturing industry. You'll empower clients by providing top-notch support and ensuring our high-stakes electrical test equipment operates seamlessly.

At TPI, we're all about connection, collaboration, and pushing boundaries. You'll work closely with a dynamic team, dedicated to delivering exceptional results by asking "why" before "how." Your role is pivotal in creating a seamless experience for clients, making you an integral part of our mission to solve the unsolvable.

Join us, and let's make an impact together.

Compensation :

$65,000 - $75,000 yearly

Responsibilities :

• Provide expert-level support to clients, ensuring our electrical test equipment operates flawlessly.
• Collaborate with cross-functional teams to troubleshoot and resolve software issues efficiently.
• Document and communicate solutions clearly to empower clients and enhance their experience.
• Proactively identify potential software improvements and suggest actionable solutions.
• Conduct regular software updates and maintenance to ensure optimal performance.
• Train clients and team members on software functionalities to foster self-sufficiency.
• Monitor system performance and implement strategies to prevent future issues effectively.

Qualifications :

About Company

Join our Elite Team of Problem Solvers. Since 1986, TPI has been the definitive turnkey partner for high-stakes electrical test equipment. Automotive OEMs bring their most complex challenges to us because TPI has the expertise to solve the unsolvable . When you join TPI, you aren’t just taking a job; you are making an Impact .

Our "All In" Culture :

Engineering Excellence : Our 6-step process integrates Electrical, Mechanical, Software, and Hardware Engineering to deliver custom systems that achieve best-in-class quality. At TPI, we provide the "Master Circuit" of delivery—from deep discovery to continuous field support.