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Shift Manager
Shift ManagerBATHHOUSE • New York, NY, US
Shift Manager

Shift Manager

BATHHOUSE • New York, NY, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

ABOUT BATHHOUSE

Bathhouse is a home for people to look, feel, and perform their very best. Guests utilize our amenities—thermal pools, saunas, steam rooms—in a sleek, modern, and socially engaging atmosphere. We offer best-in-class massages and scrubs that are protocol-driven treatments delivered by an elite team of practitioners. Anybody with a body can benefit from a Bathhouse service.

We focus on functionality over preciousness and recovery over relaxation—the "anti-spa" spa experience. We are industry rebels. Join us.

JOB DESCRIPTION

Bathhouse is seeking a thoughtful and experienced Shift Manager to help oversee the operations of the facility. This role includes day-to-day oversight over multiple departments — including guest services, amenities, therapies, restaurant, and housekeeping — ensuring everything runs smoothly and consistently throughout the shift. The Shift Manager leads and supports the team on the floor, ensures that service standards are upheld, and helps create a positive experience for both guests and employees. The role reports into the General Manager.

RESPONSIBILITIES

  • Manage daily floor operations across all departments to ensure smooth, safe, and efficient service flow.
  • Be a visible leader on the floor — support the team and resolve issues in real time.
  • Direct the work of daily staff and ensure that they are consistently meeting service standards so that every guest has a warm, seamless experience.
  • Open and/or close the facility, including cash handling, walk-throughs, checklists, and reporting.
  • Oversee department leads and support them on various tasks such as scheduling, labor management, and break coverage to stay within targets.
  • Monitor cleanliness, safety, and maintenance needs; escalate and follow up on issues promptly.
  • Handle guest questions, feedback, and complaints with professionalism and care — turn moments of friction into recovery opportunities.
  • Create and maintain written protocols and training procedures in accordance with our Culture of Documentation (CoD)
  • Coach team members during shifts — provide real-time feedback, guidance, and encouragement.
  • Help interview, hire, onboard, and train new team members, reinforcing culture, systems, and expectations.
  • Maintain awareness of inventory levels for key areas and communicate needs to the appropriate teams.
  • Partner with the GM to provide team member feedback and evaluation, and if necessary, discipline.
  • Prepare and submit end-of-shift notes, incident logs, and updates so the next team is set up for success.
  • Support health, safety, and compliance standards — ensure policies are followed at all times.

QUALIFICATIONS

  • 2–4+ years of experience in hospitality, wellness, spa, fitness, hotel, restaurant, or retail leadership.
  • Experience supervising and managing teams during active shifts (opening, closing, floor management, or similar).
  • Strong people leadership skills — able to motivate, support, and hold teams accountable.
  • Calm under pressure, with excellent problem-solving and decision-making skills.
  • Comfortable being highly visible on the floor as needed.
  • Proven ability to handle guest issues with empathy, composure, and follow-through.
  • Familiarity with scheduling, labor management, and daily reporting preferred.
  • Comfortable using POS systems, scheduling tools, and basic Google/Office tools.
  • Organized and detail-oriented, with the ability to manage multiple priorities at once.
  • Commitment to cleanliness, safety, and operational standards.
  • Able to work evenings, weekends, and holidays as needed.
  • Ability to stand/walk for extended periods and lift up to ~25–30 lbs as needed.

COMPENSATION & BENEFITS

  • Total compensation: $67,000 + monthly bonus
  • Medical, Vision, and Dental insurance available for full-time employees.
  • Complimentary unlimited admission to Bathhouse.
  • Three "Plus One" guest passes per month.
  • 50% discount on services, retail products, and restaurant offerings.



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Shift Manager • New York, NY, US

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